Data Product Owner

Department Name BUSINESS INTEL. &

Job Type
Full time Service Now Ticket RITM**
* About our company Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance. Product Owner will own the vision, roadmap, and delivery of an internal performance management application that covers the end-to-end performance cycle for frontline operations. This includes reliable data ingestion and metric definition, performance visibility for agents, supervisors, and regional leaders, and closed-loop coaching workflows from insights to action plans to tracking. The Product Owner is accountable for measurable business outcomes, adoption, and safe deployment of AI-driven capabilities that improve coaching quality and operational performance. Define and communicate product vision, strategy, and roadmap aligned to business objectives for frontline performance management. Design and run phased delivery from MVP to full deployment: pilot, controlled rollout, and scale with monitoring and change management. Own end-to-end performance cycle features, including goal setting, scorecards, task and action plan workflows, coaching plans, and leader dashboards. Establish product analytics and instrumentation: adoption, engagement, funnel metrics, and outcome tracking. Partner with data engineering and analytics to define data contracts, metric logic, data quality checks, and latency targets across Snowflake, BI tools, CRM, and telephony. Build governance for metric changes: versioning, stakeholder sign-off, and impact assessment to prevent metric drift and loss of trust. Lead agile delivery practices with engineering teams: backlog refinement, sprint planning, demos, and release readiness. Drive user research and feedback loops with agents, supervisors, and regional leaders to validate workflows, reduce friction, and increase adoption. Coordinate cross-functional stakeholders to ensure the product fits operational reality, training, and performance management processes. Identify, prioritize, and deliver AI use cases that strengthen the coaching loop while remaining safe, auditable, and cost-controlled. Bachelor's (desirable) Advanced English Level (C1) 3–5 years of experience in product management, application ownership, or business systems experience, preferably with insurance operations or call center workflows Agile delivery (Scrum/Kanban) and modern product discovery practices Performance management systems and operating rhythms (agent, supervisor, regional leader) Call center operations and key drivers (productivity, quality, conversion, compliance, retention) Data fundamentals: metric definitions, data quality, instrumentation, data contracts, and reporting consistency Working understanding of data/analytics ecosystems (Snowflake, BI tools) and system integrations (CRM, telephony) Analytics fluency: interpreting dashboards, defining KPIs, validating data, basic query literacy preferred Familiarity with Snowflake + BI stack Private Health Insurance.