Customer Relationship Management Business Analyst

hace 1 semana


Juárez Juárez Chih, México Pyramid Consulting, Inc A tiempo completo

We are hiring a Business Analyst to support team during EST business hours. This role focuses on driving Agile delivery, facilitating Scrum ceremonies, and translating business needs into actionable requirements and user stories, supporting delivery through Agile practices, and ensuring systems and workflows align with business goals. The ideal candidate combines analytical strength, systems understanding, and excellent communication skills. You'll partner with product owners, developers, QA, and end users to define, refine, and deliver enhancements across multiple applications in a fast-paced, collaborative environment. Key Responsibilities: Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives. Partner with product managers and business stakeholders to gather, analyze, and document business and functional requirements. Translate requirements into clear user stories and acceptance criteria; maintain and prioritize the Jira backlog. Understand application functionality, integrations, and dependencies to support impact analysis and requirements documentation. Build a working knowledge of core applications such as DealCloud, Appian, Anaplan, Chronograph, and Snowflake to effectively support cross-system initiatives. Flex across workstreams and project areas as needed, taking on diverse responsibilities and supporting the team wherever needed to meet delivery goals. • Track and manage enhancement requests, incidents, and system updates through clear documentation and communication. Contribute to process improvements and help define best practices for requirements management and Agile execution.



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