**NOW HIRING ** Customer Support

Hace 7 días

Monterrey NL, Monterrey (municipio); Estado de Nuevo León, México Push Operations Jornada completa
The Team: We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love. We are currently looking for a Customer Support Specialist to join our growing Customer Success team This role requires a person who loves to help and support people. You have a keen interest in troubleshooting and supporting our customers in solving a variety of issues, ranging from the simplest to the most complex technical issues. You are also eager to work with the rest of the Customer Success team to improve all aspects of the customer experience, making Push truly customer-centric. Manage the amount of 400 tickets monthly, efficiently addressing both inbound and outbound inquiries across various support channels which include phone, email, and chat while ensuring availability for client assistance for up to 7.5 hours during our hours of operation; Confidently address inquiries, offering insightful advice, and proactively tackle customers' challenges pertaining to all of Push's products and partner services; Collaborate effectively with internal stakeholders, including Sales, Customer Success Managers (CSMs), Account Management, Onboarding, Developers and the Payments team, to troubleshoot technical product issues. Ensure swift resolution by coordinating with the relevant teams, fostering seamless communication and alignment across departments; Contribute and update our knowledge bases, meticulously ensuring the quality of resources for customers' self-service needs; Consistently achieve departmental productivity, efficiency, and quality benchmarks while spearheading initiatives aimed at elevating the overall Customer Experience; Demonstrate an unwavering dedication to customer success, actively empowering customers throughout their journey with Push by providing exceptional support and guidance; Maintain a receptive attitude towards feedback, utilizing it as a tool for personal and professional development. Let's crush it together. Check out our

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Job Type
Full-time Pay: $21,000
- $24,000 MXN per month Required Skills and Qualifications 1+ years of experience in a customer service/support role, preferably in a SaaS environment; Maintain a calm and composed demeanor during high-pressure situations, leveraging effective stress management techniques to deliver exceptional service to Push's client's; A genuine passion for customer support and the role it plays in making a customer-centric team successful; Comfortable with working with software, as well as adopting new technologies; Experience with Zendesk or a similar ticketing system is a bonus;