Customer Service Web Chat Agent

Hace 5 días

Monterrey NL, Monterrey (municipio); Estado de Nuevo León, México Clipboard+ Jornada completa
We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. Overview Remote Global
- Non U.
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You'll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. Deliver fast, accurate, and empathetic support across chat, voice, and email Resolve shift, payment, onboarding, and platform-related issues in real time Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation Fluent, professional-level English communication skills, both written and verbal Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally Thrives in fast-paced, high-ownership environments where priorities can shift quickly Collaborative teammate who communicates clearly and contributes positively to team performance Comfortable working across chat, voice, and email channels Interview with Head of Worker Support Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs.