Technology Service Engineer

We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution. Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven's solution within clients' existing environments. Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space: Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products. Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint. Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies. Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building. Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies. Software debugging skills Knowledge of web technologies, APIs, and data integration techniques. Solid understanding of system architecture, network protocols, and Google Cloud Platform. Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) Knowledge of system software design (services, drivers, agents). Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role. Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.