Customer Service Support Person

Bosch, Reckitt Benckiser, Goodyear, Ennoconn) and Logistics Service Providers (e.g. DHL, DSV, FedEx) to work together across complex freight operations. The platform supports the full logistics lifecycle
- from urgent ad-hoc shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Cargobase is entering its next phase of growth, scaling its product ecosystem, modernizing platform architecture, and expanding its global customer base. As customer complexity and commercial ambition increase, execution quality and customer outcomes become business-critical. The Junior Customer Excellence Consultant supports the full post-sales customer journey including onboarding, implementation, platform support, and customer engagement. You will contribute directly to live implementation projects, handle support queries, and begin managing customer relationships under the mentorship of more senior team members. Customer Onboarding & Implementation Support Assist in onboarding new customers by helping prepare configuration documents, platform walkthroughs, and user setup. Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live prep. Shadow and gradually lead implementation projects with defined templates and checklists. Support creation of solution documentation (user guides, workflows, FAQs) with direction from consultants. Customer Account Support & Engagement Support health check-ins and training refreshers alongside senior consultants. Support Ticket Management & Troubleshooting Handle tier 1 support tickets via chat and email, including access issues, basic functionality queries, and data corrections. Escalate complex issues to senior team members with appropriate context and logs. Contribute to the maintenance of internal support documentation and customer-facing articles. Maintain clear internal documentation of customer configurations, project steps, and feedback. Actively participate in team training, onboarding simulations, and internal tools workshops. 0-2 years of experience in customer support, onboarding, or implementation (internship or entry-level experience acceptable). Eagerness to build expertise in customer experience, implementation, and SaaS platforms. You independently handle 1st-line support tickets with correct triage, clean communication, and proper escalation. You contribute reliably to onboarding and implementation work (Account configuration, Forwarder Communication, go-live prep) with minimal rework. You maintain accurate customer documentation and internal notes for the accounts you support. You independently support standard onboarding and training flows. You act as the secondary owner for a small set of customer accounts, handling routine questions and updates without supervision. You resolve the majority of customer questions without escalation and escalate complex issues with high-quality input. You contribute improvements to documentation, templates, or support processes based on repeated customer interactions. Success means the consultant becomes a dependable colleague who removes load from senior team members, delivers clean and repeatable onboarding outcomes, and shows clear progression from task execution to early customer ownership.