Data Operations Analyst

hace 1 mes

Mexico City Qualtrics A tiempo completo
At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.  

Data Operations Analyst, GTM Planning & Insights

 

Why We Have This Role

The Qualtrics GTM Planning & Insights team is looking for a data operations analyst to join our new CDMX team and maintain an exceptional level of data quality within our global go-to-market data sources. This role is essential to enabling our go-to-market revenue operations and surfacing valuable insights on opportunity areas to our field teams.  

How Youâll Find Success

  • Technical, analytical, and data-oriented, with great troubleshooting and problem solving skills, and an eye for quality and scalability
  • Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively while also ensuring accuracy of work through attention to detail
  • Able to understand and apply a complex set of rules to work effectively and communicate with global stakeholders
  • Takes initiative and learns quickly. Understands expected outcome, absorbs the context, and works proactively to get it done.
 

How Youâll Grow

  • Grow your technical skills across technologies/systems (SQL, Redshift, ETL tools, SFDC, etc) while developing expertise in data management and architecture
  • Learn how global sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive their growth
  • Opportunity to help build a team and function team from the ground up
 

Things Youâll Do

  • Maintain and improve data operations, data quality, and standard reporting within our global go-to-market (sales, customer success, and marketing) systems and pipelines
  • Create queries, views, and reports; manage operational mappings and logic; execute regular data maintenance and governance processes
  • Handle inbound requests for analysis, updates, and support from field teams
  • Proactively monitor, flag, and resolve data quality issues; conduct audits and RCA
  • Own an entire area of go-to-market data operations: taking projects from start to finish with high quality and impact, acting as the âsubject-matter-expertâ, and collaborating with stakeholders to ensure the data is being used to drive business outcomes
 

What Weâre Looking For On Your

  • 2-7 years experience in SQL, Excel, and visual reporting tools such as Tableau
  • Relevant experience with sales operations, associated CRM systems (i.e. salesforce.com or SAP C4C), or sales planning processes is a plus
  • Able to deal with ambiguity in a fast-paced growth environment, manage strict SLAs and communicate effectively to a global audience
  • Degree from a top-tier university with a quantitative or systems focus (e.g. informations systems, computer science, STEM, business analytics, finance, data science)
 

What You Should Know About This Team

GTM Planning & Insights plays a critical role in managing the operating rhythm of our global go-to-market field teams, including territory planning, quota setting, pipeline and capacity health, customer health, performance management, and customer journey analytics. If you are ready for a new high-impact challenge, we encourage you to apply.  

Our Teamâs Favorite Perks and Benefits

  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hour
  • Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
  • Allowances for meals, transportation, groceries, and more
  • We take pride in our office design aiming at fostering creativity
  • We believe in sharing Qualtrics' success which is part of the compensation for all employees
  The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   âââââââApplicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  

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