Senior Data

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Sr. Data Analyst, Go-To-Market Intelligence

Location: Mexico City, Mexico

Job Description:

Zendesk is seeking a Sr. Data Analyst to join the Go-To-Market (GTM) Intelligence team which includes pre-sales, business development, sales, renewals and other GTM functions. We are a data-driven team, so every major decision starts with data analysis to find opportunity areas and measure our efforts.

This position will report to the Director of GTM Sales Intelligence. You will analyze, track and evaluate the customer's journey through the sales funnel. You will lead frequent reviews where you will provide visibility into the reasons behind improvements or underperformance on core critical metrics. 

GTM Intelligence is charged with benchmarking, measurement and insights generation for the sales organization. You will support functional leaders, democratizing data & insights and conducting in-depth analysis on critical initiatives.

 

Who we're looking for:

You donât know just how to crunch numbers, you are a people person who can communicate with both business and technical audiences. You proactively seek to solve problems and donât always require direction. You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins, and able to support others selflessly. You are a spunky person who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn, and unafraid to ask questions in order to grow. More importantly, you feel comfortable wearing many hats and can connect the dots when trying to understand the key drivers of business performance.

What you'll do:

• Work with various Sales/GTM leaders to define business and operational important metrics

• Track, measure, and report on critical metrics to demonstrate the value, impact, and return on investment of the sales development organization

• Build foundational intelligence to track the efficiency of our sales representatives

• Participate in weekly critical metric reviews and be prepared to present the root cause of underperformance or improvements

• Collaborate effectively with extended analytics teams (from Marketing, Web/SEO, Growth & Monetization, and Sales Operations) to get to data insights quicker

• Collaborate with other analysts and data engineers to investigate and troubleshoot new data sets and structures

• Monitor metric performance rigorously, and don't hesitate to point out new trends or flag potential issues.

• Innovate We want you to stretch the possible boundaries by exploring new technologies. (think ChatGPT, AI, etc.)

Desired Skills and Experience:

• BS/BA degree in business, statistics, data science, engineering

• 4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analytics

• Business Intelligence development experience. Fluent in SQL (any version).

• Experience with Tableau, MicroStrategy, Looker, or similar BI tools

• Excellent written and verbal communication skills. Comfortable presenting data and confidently providing recommendations to senior-level partners, even when ambiguity is involved.

• Nice to have: 

  • Familiarity with both the sales funnel and sales metrics.

  • Experience working in B2B

  • Track record of creative thinking focusing on consistently improving existing processes to enhance our intelligence.

  • Experience analyzing CRM data is a plus

  • Scripting in Python or R is a plus

  • MS in Statistics, Data Science, Business Analytics, or MBA a plus

 

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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