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Data Center Operations

hace 2 meses

Mexico City MMC Corporate A tiempo completo

Data Center Operations

 

What's in Marsh for you?

  • A company with a strong brand and results to match.
  • Opportunity to interact with different areas of Marsh and career growth.
  • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.
  • Benefits package and benefits above and beyond those provided by law.

What is in it for you?

  • A competitive salary
  • Employee friendly policies
  • Health care and insurance for you and your dependants
  • Healthy Work life balance
  • A great working environment
  • Flexible benefits packages to suit your needs and lifestyle

We will count on you for the following responsibilities:

  • Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
  • Manage severity 1 incident calls and report to appropriate management and teams
  • Provide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security
  • Maintain patching compliance to avoid risks of system outages or compromised data
  • Communicate ideas and information effectively via oral and written communication to globally diverse audiences
  • Assist with operational and infrastructure related projects for related to server, network and cyber initiatives
  • Monitor assigned incident queues and change queues in ITSM system,
  • Monitor ticketing queues for regular turnover up-dates on a daily basis
  • Review incidents, changes and requests for updating and escalation
  • Adapt and adjust to changing priorities both independently and in a team
  • Monitor strict compliance in accordance with MMC Technical standards, policies and procedures
  • Provide escalation of severity 1 issues to management timely and appropriately

You need to have:

  • Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience
  • 2-5+ years hands on experience in a technical infrastructure operations/data center environment
  • Network support â Cisco, PaloAlto , Aruba, F5 etcâ¦
  • Server OS support â Windows, Linux, Container Support
  • Data Circuit Vendor Support
  • Application and Load-balancer support
  • Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)
  • Knowledge of ticketing systems and monitoring applications
  • Knowledge of backup technologies
  • Experience with Change Control Ticketing (ServiceNow experience a +)
  • Experience with Incident Reporting and Ticketing (ServiceNow experience a +)

What makes you stand out?

  • Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security
  • Remote access experience working in a fast-paced data center environment
  • Ability to understand server application down impact and manage all issues to resolution
  • Ability to understand Network down impact and manage all issues to resolution
  • Ability to understand Cyber Operations impact and manage all issues to resolution
  • Understand and follow established processes and procedures
  • Ability to manage/run conference calls on technical severity issue with varying levels of personnel
  • Understanding of incident management and escalation process
  • Strong process and service delivery principles
  • Environment Overview:

· Cisco, F5,

· PaloAlto

· NetBackup

· ServiceNow

· BigPanda

· Datadog

· BigFix

· xMatters

· UNIX/Linux

· Windows

· AS/400

            

Skills that will make you stand out:        

  • Strong process development and service delivery principles
  • Technical and hands-on experience supporting multi-platform server and application environments
  • Possess exceptional communication skills both verbal and written
  • Demonstrated ability to work in a large global company and or complex IT environment preferred

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of sex/gender, marital or parental status, ethnicity, nationality, age, background, disability, sexual orientation and gender identity or expression.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.