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Manager, Factory Services Delivery

hace 3 meses

Tlaquepaque, México HP A tiempo completo

Manager, Factory Services Delivery

Description -

Job Summary
• This role is responsible for leading and providing continuous guidance to a team of individual contributors. The role manages resources, schedules, and costs across ongoing projects, while focusing on risk assessment and mitigation. The role maintains adherence to goals, timelines, budgets, and standards, while fostering open communication and issue escalation. The role oversees relationships with stakeholders, driving collaboration and setting expectations for deliverables, quality, and schedules. The role actively identifies process enhancements and cost reduction opportunities, while championing engineering and operational excellence.

Responsibilities
• Provides direct and ongoing leadership for a team of individual contributors designing engineering solutions and coordinating projects, utilizing multiple engineering disciplines for products, systems, software, and solutions.
• Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring resources are appropriately allocated; access and mitigate risks.
• Ensures goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps; submit proposal for realignment of goals and budget if needed.
• Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
• Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs.
• Ensures that team members are effectively communicating and collaborating with outsourced resources.
• Identifies opportunities for process improvement and cost reductions opportunities, and recommends changes in alignment with business tactics and strategy.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.
• Ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Job Specific Roles

  • Provide direct and ongoing leadership for a team of Project Managers, leading custom deals with Factory Services
  • Manage & ensure team is providing customer centric leadership and is aggressively driving deals to closure within agreed to timelines
  • Manage customer escalations aggressively, providing clear, concise & frequent updates to customer/sales & leadership
  • Develop team members to grow within role, becoming expert level program managers that not only manage the operational portion of the business but gain strategic insights in order to understand the state of the business to grow Service revenue
  • Always thinking strategically and long term to ensure Factory Services business stays relevant


Education & Experience Recommended
• Four-year or Graduate Degree in Mechanical Engineering, Electrical Engineering, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in Customer Facing, Technical/Engineering & Factory processes

Preferred Certifications
• Product Certification
• Six Sigma Certification
• Project Management Professional Certification

Knowledge & Skills
• Agile Methodology
• Computer Science
• Scalability
• Software Development
• Software Development Life Cycle
• Software Engineering
• Factory/NPI Processes

Data Analysis (Power BI)

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

25%

Relocation -

Yes

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement