CLIENT ADVISOR

hace 1 mes

Guadalajara, México Valentino Teletrabajo Freelance A tiempo completo
WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

A Client Advisor who is bilingual ( Spanish & English) for our new POP store in Guadalajara . The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission. This role has a base hourly rate plus commission.

Client Centric Activities:

  • Strong product knowledge
  • Master the Client Journey
  • Create strong client relationships.
  • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Focus on development and retention of existing clients, recruitment of new and potential ones.
  • Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
  • Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
  • Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

Merchandise and Visuals:

  • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
  • Ensure product maintenance, replenishment on the floor.
  • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures.
  • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

  • Knowledge and understanding of company policies and procedures.
  • Ability to use POS system to perform all client transactions.
  • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements :

  • Min 2 years of experience in similar role in luxury retail industry
  • Proven track record in sales
  • Excellent knowledge in product and client journey
  • Must be a team player.
  • Excellent organizational and follow up and time management skills.
  • Demonstrates confidence and ability to develop relationships with clients, team and the business.
  • Clear and concise communication skills – verbal and written.

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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