Helpdesk Associate

hace 2 semanas

Guadalajara, México NTT DATA Services A tiempo completo

Req ID: 280093

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
Requirements:
• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Competitive salary
• Grocery Tickets - 12% of base salary
• Restaurant Tickets - 800 pesos per month
• 30 days of christmas bonus
• 10 days of vacations
• 90% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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