Empleos actuales relacionados con Mgr-IT Hotel Openings - Mexico City - JW Marriott Hotel Mexico City
-
Manager Technology Projects Openings
hace 3 meses
Mexico City Accor A tiempo completoDescripción de la empresa Accor is a leading hotel group present in more than 110 countries. Descripción del empleo Technology Hotel Opening and Onboarding is responsible for ensuring the successful technology delivery for all hotel opening and conversions. They will maintain relationships with both internal and external teams and have a good...
-
Mgr-Housekeeping
hace 2 meses
Mexico City Marriott A tiempo completoNúmero de Empleo 24125211Categoría de Empleo Housekeeping & LaundryUbicación The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de...
-
Supervisor, Hotel Credit
hace 1 mes
Mexico City Hilton Mexico City Reforma A tiempo completoDescription***This role is based at our corporate office in Mexico City, Mexico ***This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Hotel Support, Credit and Accounts Receivable...
-
Mgr-Housekeeping
hace 2 meses
Mexico City Marriott A tiempo completoJob Number 24131764Job Category Housekeeping & LaundryLocation Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Responsible for the daily shift...
-
Mgr-Housekeeping
hace 2 meses
Mexico City Marriott International A tiempo completoJob Number 24131764Job Category Housekeeping & LaundryLocation Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health...
-
Market Manager
hace 4 meses
Mexico City Welcome Pickups A tiempo completoAbout usFounded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all...
-
Marketing Coordinator
hace 5 meses
Mexico City Hilton A tiempo completoA Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness.What will I be doing?As Marketing Coordinator, you will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing...
-
Anfitrion de Piso Ejecutivo
hace 3 días
Mexico City Hilton Mexico City Santa Fe A tiempo completoDescriptionAn Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. What will I be doing?An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to...
-
Agente de Teléfonos
hace 3 días
Mexico City Hilton Mexico City Santa Fe A tiempo completoDescriptionA Telephone Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Telephone Agent, you will accept, deliver and respond to Guest and management messages,...
-
Anfitrion de Piso Ejecutivo
hace 4 horas
Mexico City Hilton A tiempo completoAn Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. What will I be doing?An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their...
-
Agente de Seguridad
hace 5 meses
Mexico City Hilton Mexico City Santa Fe A tiempo completoDescriptionA Security Guard keeps constant vigilance of activity on and around the hotel property and reports and manages incidents with the intent of ensuring the safety of Guests, Team Members, and others. What will I be doing?As a Security Guard, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors...
-
Agente de Seguridad
hace 5 meses
Mexico City Hilton A tiempo completoA Security Guard keeps constant vigilance of activity on and around the hotel property and reports and manages incidents with the intent of ensuring the safety of Guests, Team Members, and others. What will I be doing?As a Security Guard, you are responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the...
-
Guest Service Supervisor
hace 2 semanas
Mexico City Hilton Mexico City Reforma A tiempo completoDescriptionAn Executive Lounge Manager-Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will I be doing?As an Executive Lounge Manager-Supervisor, you are responsible for the satisfaction of executive...
-
Mgr-Housekeeping
hace 1 mes
Mexico City, Distrito Federal, Mexico, 1219 Marriott A tiempo completoNúmero de Empleo 24134605Categoría de Empleo Housekeeping & LaundryUbicación The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de...
-
Security Supervisor
hace 2 meses
Mexico City Hilton Mexico City Reforma A tiempo completoDescriptionA Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. What will I be doing?As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members...
-
Security Supervisor
hace 5 meses
Mexico City Hilton A tiempo completoA Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. What will I be doing?As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and...
-
Mgr-Housekeeping
hace 2 meses
Mexico City, Distrito Federal, 1219 Marriott A tiempo completoNúmero de Empleo 24125211 Categoría de Empleo Housekeeping & Laundry Ubicación The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VER EN MAPA Horario Full-Time ¿Ubicación remota? N ¿Reubicación? N Tipo de Posición Management Marriott International es un empleador que ofrece igualdad de oportunidades....
-
Director of Sales
hace 5 meses
Mexico City Hilton Mexico City Santa Fe A tiempo completoDescriptionA Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.What will I be doing?As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business needs and...
-
Coordinador de Grupos y Eventos
hace 4 meses
Mexico City Hilton A tiempo completoA Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals. What will I be doing?As a Groups and Events...
-
Planchador / Linen Room Attendant
hace 2 semanas
Mexico City Hilton Mexico City Reforma A tiempo completoDescriptionA Linen Room Attendant is responsible for the storage and stock levels of all linens/trousseau used by the hotel as well as all clothing worn at the hotel as well as the maintenance of the uniform of the team members and inventory of cleaning supplies, and promote an excellent guest service experience.What will I be doing?As a Linen Room...
Mgr-IT Hotel Openings
hace 4 meses
Job Category Information Technology
Location Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
The Manager, Information Technology - CALA Hotel Openings & Conversions is a key contributor to the CALA IT organization who provides project management, installation coordination and training services to support the success of hotel openings, conversions, transitions, and special projects across all brands within the region. The Manager, Information Technology - CALA Hotel Openings & Conversions provides support throughout the duration of the project (before, during, and after hotel opening or conversion) to all relevant stakeholders including franchise partners, vendors, on-property personnel, and Marriott Global Technology. They are responsible for managing the project and coordinating the work performed by several technology groups within Marriott as well as external vendors to achieve compliant, timely, and on-budget completion of tasks and deliverables. To enable successful handoff of the project to on-property personnel, they provide training to business clients on the efficient use of business systems and applications, most notably on the OPERA PMS. The Manager, Information Technology - CALA Hotel Openings & Conversions provides additional leadership and guidance to clients within the CALA region on system upgrades. Lastly, they provide support on various Marriott Global Technology initiatives such as beta testing and worldwide opening and conversion support. Candidate Profile Education And Experience Required
- Bachelor’s degree or equivalent combination of education and work experience
- 4+ years’ experience in or knowledge of hotel technology operation experience including knowledge of standard operating procedures
- 2+ years’ experience of managing on-property projects and implementation of new technology programs in a hotel environment
- 2+ years’ experience working with international properties
- 2+ years’ experience configuring and operating Opera PMS or Opera S&C
- Ability to develop and foster business relationships with diverse groups from the community, stakeholders, and other entities (client, vendor, peers, cross functional partners)
- Demonstrated ability to apply technology-enabled solutions to business problems
- Highly organized and able to handle multiple priorities.
- Comfortable with complexity, ambiguity, and change.
- Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
- Innovative thinker and agile learner; able to readily apply past learning in new situations to generate solutions to Marriott challenges and/or create something entirely new.
- Proficiency in verbal and written communications in both English and Spanish required.
- Ability to travel up to 50%-70% throughout the CALA region, which will vary considerably in duration and timing, as dictated by the needs of our customers.
- Occasional worldwide travel outside of the CALA region to support projects in other regions on an as needed basis.
- Comfortable working in multiple settings including home office, on property, and while traveling.
- 7+ years’ management and/or hotel operations experience
- 5+ years’ project management experience managing on-property or above property projects
Preferred
- Proficient and familiar with the CALA Technology landscape
- Proficiency in verbal and written communications in Portuguese is a plus.
- Previous working experience with MARSHA CRS
- Previous experience or certification with training facilitation preferred.
- Experience in Agile development/concepts
- Experience analyzing and documenting processes
- System-related professional certifications desired such as SAFe, Opera, ITIL.
Core Work Activities
New Property Openings/Conversion IT Project Management
- Act as the project lead and represent the CALA Regional IT team during onsite implementation for assigning opening projects, new builds, and conversions and serve as the primary contact and escalation point for cross functional stakeholders including franchise partners, vendors, on property personnel, and Global Technology.
- Leads the IT transition for hotel deflags and Managed to Franchise/Brand to Brand conversions
- Manages multiple overlapping projects (openings/conversations/other)
- Identifies creative solutions to business requirements, analyzes the strengths, opportunities and presents alternative recommendations
- Gain and maintain alignment across all relevant stakeholders throughout duration of project to ensure success of the opening/conversion project.
- Manages all pre-work activities in preparation for on-site and/or remote implementation/training including scheduling, vendor management coordination, pre-work requirements and communications in the lead up to onsite implementation.
- Communicate requirements and delegate authority and responsibility to operations leaders and Application Champions and vendors to ensure that project tasks and deliverables are successfully completed on time and in accordance with all relevant Marriott standards and requirements. Maintains an awareness of the inter-relationships among on-going activities on the project and plans work assignments and resource allocations accordingly.
- Continuously evaluate, document, and communicate updates to keep all relevant stakeholders informed of project status and ensure projects are adhering to budgets and deadlines.
- Proactively identify, resolve, and escalate risks and system performance issues as appropriate to ensure on time and on budget execution of deliverables with minimal or no disruption to guest services and revenue generation.
- Conduct cost-benefit analyses and identify cost saving and revenue producing opportunities through the efficient use of technology in collaboration with vendors and Marriott HQ partners to strategize optimal solutions and support hotel leadership decision making for the project.
- Completes written reports in English detailing work completed, outstanding issues and recommendations for each property visit. Distribute to hotel, regional offices and other stakeholders as needed.
- Provide a seamless response to the information technology needs of opening hotels in conjunction with other Marriott IT functions and vendors.
- Provides post implementation support to the property as assigned by the Director, CALA New Property Openings & Conversions or asked by hotel within scope of the project.
- Ensure successful handover of new hotel/conversion.
- Ensure the successful onboarding of Application Champions and other key associates of new hotels including timely and effective delivery of training, documentation, and business relationship turnover to CALA IT Field Operations Area Director.
Technical Project Execution
- Manages and completes project tasks for Opera conversions/installations.
- Connects various hotel systems to Marriott’s central systems such as MARSHA – Marriott’s centralized reservation system, Peoplesoft – Marriott’s back office and finance system, Empower GXP – Guest Experience Platform and Marriott Bonvoy (SGI) – Marriott’s Guest travel rewards system.
- Validates software and shell version is the most current version.
- Assists the Oracle Hospitality project team with the conversion and cut-over process and any other duties necessary to ensure an on-time and successful installation.
- Assists with the update of installation documentation as required.
- Performs Systems audits as directed with focus on Opera PMS.
- Performs quality assurance and acceptance testing of installed systems.
- Coordinates integration or interfacing where required to third party installed solutions (building management, door locks, energy management etc.)
- Supports Opera system upgrades with project management, system configuration changes, training and testing.
- Drives and executes the installation of Marriott standard systems and applications such as Freedom Pay, Marriott Mobile Key, Mobile Dining (Iris), and other Marriott initiatives.
Property Training & Marriott Technology Standards Compliance
- Responsible for coordinating all aspects of training required by on-property staff for successful opening/conversion including training class schedule and classroom setup and/or web conferencing tools as appropriate.
-
Delivers high quality, consistent training experiences to staff so they can effectively understand and apply the subject matter on the job in accordance with Marriott processes and standards. Training content includes, but is not limited to:
- Opera Property Management System
- Marriott standard processes
- Marriott Bonvoy handling
- MARSHA 2-way interface (including but not limited to Error log, Certificate processing and input standards)
- Training delivery (train-the-trainer)
- Certify internal staff and IT Trainers on successful training completion
-
Communicate Marriott’s technology standards to Property IT Managers, vendors, and all other relevant personnel and ensure compliance through on-site visits and design review. This includes adherence to:
- Marriott International Policies (MIP)
- Information Security Manual Initiatives (ISM)
- Brand standards
- Local requirements
Global Technology Business Support
- Contribute to ongoing leadership discussions and regular Global Technology Opening collaborations to facilitate best practice sharing and guide technical, operational, and strategic decisions that benefit the CALA continent
- Stays abreast of new processes, actualizations, and knowledge of the systems related to IT discipline and apply learnings to process improvements and cost saving or revenue generating opportunities for the business.
- Conduct and/or support pilot testing of new products and initiatives as needed.
- Ensure any local statutory requirements for data privacy/protection and fiscal regulations are met and escalate compliance discrepancies as needed.
- Provide ad-hoc support to hotel openings, conversions, and special projects worldwide as required by business demands.
Management Competencies
Leadership
-
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
-
Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
-
Problem Solving And Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
-
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
-
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
-
Building And Contributing To Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
-
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
-
Driving For Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
-
Planning And Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
-
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
-
Coworker Relationships Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
-
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent And Organizational Capability
-
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
-
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning And Applying Professional Expertise
-
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
-
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Opera PMS or Opera S&C configuration and operation
- Training methodologies
-
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
-
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
-
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
-
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
-
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.Source: Hospitality Online
-
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
-
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
-
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
-
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
-
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
-
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
-
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning And Applying Professional Expertise
-
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
-
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent And Organizational Capability
-
Coworker Relationships Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
-
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
-
Planning And Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
-
Driving For Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
-
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
-
Building And Contributing To Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
-
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
-
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
-
Problem Solving And Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
-
Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
-
Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
