Senior Cloud Operations Professional

Encontrado en: beBee S MX - hace 4 semanas

San Pedro Garza García, México SAP A tiempo completo

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

#SAPECSCareers

Job Overview: 

 

We are seeking an experienced Senior Cloud Operations Professional to join our team as we extend and transform our cloud operations model to 24/5 and, in future, to 24/7. As the Global Account owners responsible for Governance and Operations on SAP Business Technology Platform (BTP), we are looking for a candidate who can contribute in building significantly to the delivery and improvement of automated cloud landscape management. The successful candidate will play a crucial role in building up a new operations team to be able to operate our cloud landscape 24/7, which consists of over 200 subaccounts and 500+ productive applications, used by SAP’s workforce worldwide. Further tasks will be to improve processes, operating Infrastructure as Data (IaD) using Crossplane, enhancing security measures, and driving efficiency in our daily cloud operations. 

 

 

Key Responsibilities: 

 

  • Lead the operations and continuous improvement of automated cloud landscape management on SAP BTP. 
  • Being an expert in operational task and also fulfill those tasks and services 
  • Work towards transitioning the operations model from 8/5 to 24/5, and ultimately 24/7, establishing processes, ensuring seamless operations and minimal downtime. 
  • Ensure seamless operations, including efficient issue escalation, timely fulfillment of service requests, and overall operational excellence. 
  • Take a leadership role in upskilling and guiding a newly onboarded 3rd party Ops team, providing necessary support and expertise. 
  • Foster a culture of clear communication and documentation to facilitate knowledge sharing and collaboration within the team. 
  • Proactively address operational challenges, troubleshoot issues, and implement solutions to maintain a high level of system reliability. 
  • Work closely with internal and external teams to transfer knowledge and ensure a smooth transition of operational responsibilities. 
  • Drive security initiatives across the cloud landscape, ensuring compliance with industry standards and best practices. 
  • Collaborate with the team to enforce security measures and implement automation to enhance overall operational efficiency. 
  • Collaborate closely with internal teams and stakeholders to understand requirements and deliver effective solutions. 
  • Leverage expertise in authentication and authorization topics to enhance the security posture of our cloud landscape. 
  • Implement best practices for user access control and identity management. 
  • Utilizing Infrastructure as Data principles, with a focus on operating Crossplane for efficient Infrastructure as Data (IaD) 
  • Evaluate new cloud and platform technologies to contribute to the development of end-to-end reference architecture. 

 

 This position is within a globally distributed team spanning three time zones to ensure 24/5 (24/7 in the future) coverage. 

 

Qualifications and Skills: 

 

  • Extensive experience in cloud landscape operations and governance, preferably with SAP BTP. 

  • Project management experience, preferably in the operations area. Strong leading and organizational skills 

  • Experience in establishing new operation teams 

  • Strong background in automation, cloud operations, cloud security and operations model transformation. 

  • ITIL 4 Certification (Intermediate/Expert/Master) 

  • Experience with Infrastructure as Code (IaC) and Crossplane for Infrastructure as Data (IaD) is a plus. 

  • Excellent communication in English, verbal and written skills with the ability to create and maintain comprehensive technical documentation 

  • Ability to convey complex technical concepts to non-technical stakeholders. 

  • Knowledge and experience in authentication and authorization protocols. 

  • Proven ability to evaluate and implement recent technologies to drive innovation. 

  • Goal-oriented and self-organized work style and the strive for excellence. 

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389875  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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