Enterprise Solution Specialist II
hace 2 meses
Must be able to perform all duties of the Enterprise Solution Specialist I.
Essential Duties And Responsibilities
Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area.
Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions
Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams.
Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.
Ability to mentor ESS I team members.
Effectively drive business system process and integration improvements with business process owners
Serve as escalation point for troubleshooting issues per OLA and SLA
Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self-paced professional development.
May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module.
Provide functional advice and assistance to other IT teams as necessary.
Participate in the exchange of ideas and information within the project / department personnel.
Provide status updates of assigned projects to the project team.
Ask questions; encourage input from team members.
Communicate and provide regular updates to functional manager or supervisor.
Drive continuous improvement through trend reporting analysis and metrics management.
Assure that procedures and work instructions are efficient and not redundant.
Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered “best practice.”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
Confer with reporting manager and team on complex or unusual situations.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written, verbal, diagram or schedule form.
Maintain discretion and confidentiality in all areas pertaining to the IT systems.
Understand and embrace business and IT strategic direction.
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply and follow all procedures within the company security policy.
Possess confident level of spoken English and Ukrainian languages.
, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
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