Associate, Employee Services, US

hace 1 mes

Ciudad de México Warner Bros Discovery Inc. A tiempo completo

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…


Warner Bros. Discovery is searching for an Employee Services Associate to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate provides efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers and business partners.

Focused on a seamless customer experience and great customer care, the Associate uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Associate accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role collects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.

Your Role Accountabilities…

  • Analyze and resolve different types of requests from employees or clients
  • Handle inbound requests via phone, email, the HR-Portal, or other access channels.
  • Perform individual employee data transactions and data-entry in Workday and other systems.
  • Troubleshoot payroll and time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
  • Provide support for self-service and P&C technology tools for employees and customers.
  • Ensure completeness of case notes, aligning with company and audit expectations.
  • assisting customers to increase awareness of self-service resources and promote self-sufficiency.
  • Ensure confidentiality information when processing transactions and addressing employee inquiries.
  • Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.

Qualifications & Experience…

  • Bachelor's degree in Human Resources or related field
  • Fluent in English
  • Experience with Human Resources administrative or related experience required, preferably with supervisory responsibilities from a global entertainment environment. Must be able to maintain confidentiality and use confidential information appropriately.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at ************@wbd.com.

  • Museum Services Associate, Volunteer Experience

    hace 2 semanas

    Ciudad de México CALIFORNIA ASSOCIATION-MUSEUMS A tiempo completo

    Computer History Museum Mountain View, California MUSUEM SERVICES ASSOCIATE, VOLUNTEER EXPERIENCE The Computer History Museum is looking for a Museum Services Associate to deliver outstanding visitor service as part of our Front of House team. The ideal candidate is responsible for ensuring that visitors have a positive, enjoyable experience and...

  • - Advisor, Hotel Reservation Special Services

    hace 4 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Advisor, Hotel Reservation Special Services **Department**: Could be multiple depts (IRFS & Exchange) **Status**: Non-Exempt **Reports To**: Supervisor Nature of Work **Responsibilities**: Associate will provide customer service and effective sales skills to engage, promote and sell accommodations. Associate will encourage upsell opportunities to book into...

  • Employee Technology Services Project Manager

    hace 4 semanas

    Ciudad de México Emprego MX A tiempo completo

    Employee Technology Services Project Manager - End User Project Manager, Employee Technology Services Do you enjoy bringing technology strategies from ideas to reality? Do you find purpose in enabling others to perform their best work? Are you interested in working at the intersection of physical space, technology and human behaviour to create...

  • Services Director

    hace 4 semanas

    Ciudad de México TD SYNNEX A tiempo completo

    **Job Purpose**: The services Director will lead a very important advanced engineering and technical sales team, Services Business Unit is a profitable team that is one of the main parts of the Value distribuitor strategy, because trough the Services team we engage and develop our partners and help them during their projects. **Responsibilities**: The...

  • Copy of Executive, Employee Experience

    hace 4 semanas

    Ciudad de México NielsenIQ A tiempo completo

    **Job Description**: **About this job** As our NielsenIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce, we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation, we will set up a new Employee Experience team to...

  • Associate Pipeline Integrity Engineer

    hace 4 semanas

    México ROSEN Group A tiempo completo

    ROSEN is a leading privately owned company serving the oil and gas industry with inspection, integrity, and rehabilitation products and services. For over 30 years, ROSEN has provided the industry with advanced inspection solutions to ensure safe and economical operation of a wide range of assets and facilities. The ROSEN Group operates in more than 120...

  • Senior Associate, Valuation Services

    hace 4 semanas

    Ciudad de México Kroll A tiempo completo

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate...

  • Associate Managing Consultant, Advisors Client Services, Business Experimentation

    hace 3 semanas

    Ciudad de México, Ciudad de México MasterCard A tiempo completo

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Sales Associate

    hace 4 semanas

    Ciudad de México SS&C A tiempo completo

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Pega Developer Qro

    hace 7 días

    México Tata Consultancy Services A tiempo completo

    We are a multinational company in the technology consulting and services field, with presence in 46 countries and more than 600,000 employees. Our company is looking for an PEGA Developer, Functions to join the team: Required Experience: - **COMPLETE YOUR APPLICATION THAT WILL BE SENT BY MESSAGE ON INDEED**: - 3+ Years of enterprise software design skills...

  • Associate, Customer Support

    hace 4 semanas

    Ciudad de México Evo Payments A tiempo completo

    **Associate, Customer Support** **About the role**: As an Associate, Customer Support, you will be part of the dedicated support and retention team to enhance the business experience to protect revenue and turnover. Engage the business proactively and reactively with a focus on driving business satisfaction and generating/saving revenue for the...

  • Sales & Services Associate - Background - April

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23054631 **Job Category** Reservations **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Sales & Services Associate - Referrals - April

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23054633 **Job Category** Reservations **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Sales & Services Associate - Postulat - April

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23054637 **Job Category** Reservations **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Sales & Services Associate - Htnexus - April

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23054627 **Job Category** Reservations **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Sales & Services Associate . Pentafon - April

    hace 4 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23054636 **Job Category** Reservations **Location** CEC Mexico City, Insurgentes Sur 1228 Piso 10, Mexico City, MÉX, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain...

  • Investment Associate, Private Equity Fund, Mexico

    hace 4 días

    Ciudad de México PER, Private Equity Recruitment A tiempo completo

    -PER, Private Equity Recruitment Mexico City, Mexico Posted 17 hours ago Permanent Competitive - Investment Associate, Private Equity Fund, Mexico City, Mexico**About our client** Our client is a fast-growing US-based private equity firm focused on financial services/fintech in emerging markets. Latin America represents a core region for the fund, having...

  • Operations Support Associate

    hace 4 semanas

    Ciudad de México Trusteer Financial A tiempo completo

    Who are we? Trusteer Financial is a growing boutique finance and accounting firm based in New York. We serve as a trusted partner and advisor to companies in the technology, media, entertainment, life sciences, and crypto industries. Our mission is to remove the financial friction of starting and running an enterprise through CFO advisory, Accounting, Tax,...

  • Head of Global Shared Services Mexico and Central

    hace 4 semanas

    Ciudad de México Siemens Mobility A tiempo completo

    **Job Description**: **Job ID**: - 372351**Company**: - Siemens, S.A. de C.V.**Organization**: - Global Business Services**Job Family**: - General Management**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Change the future with us!** We are...

  • Advertising Sales Associate

    hace 4 semanas

    Ciudad de México Taboola A tiempo completo

    Curious about what it’s like to work at the world’s number 1 discovery platform as an Advertising Sales Associate ? We’re glad you asked! What is the key purpose of an Advertising Sales Associate? As an Advertising Sales Associate working on the Enterprise Sales team in Mexico City, you will focus on developing new business and advocating the power...