L1 Tech Support

hace 1 mes

Monterrey, México Atos A tiempo completo

Homeoffice position valid only in Monterrey N.L. Mexico

Overnight shift 11pm - 8am Monday to Friday

 

Requirements:

  • Tech support or Customer service experience, L1
  • Fluent Portuguese comunication level

Duties:

• Perform first-level diagnosis and troubleshooting support to end-users and customers. Work under minimum supervision and receive inbound transactions and inquiries, provide support in accordance with established processes and document incidents and remedies. Escalate complex incidents to second-level support personnel.

• Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution.

• Applies understanding and knowledge of information systems products and services to assist users.

• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.

• Coordinates referrals to appropriate technical, professional, or service personnel.

• Receives and prioritizes issues and forwards using appropriate escalation procedures • Provides functional or task leadership.

• Coordinates special projects and system upgrades • Briefs customers and/or management on the status of resolution efforts • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel • Recommends system or process improvements, including procedures, training, and enhanced documentation.

Rewards and benefits:

  • Wellbeing programs & work-life balance - integration and passion sharing events.
  • Opportunities for professional growth and career advancement.
  • Remote and hybrid working possibilities.
  • Benefits platform –culture, shopping, sport, etc.
  • Continuous learning programs and online courses.
  • Possibility to participate to charity and eco initiatives.

Career Path

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

Choose your career - Atos

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