Senior Analyst

hace 4 semanas

Mexico City MMC Corporate A tiempo completo

Marsh McLennnan is seeking candidates - Senior Analyst - IT Systems Engineering

Marsh McLennan is seeking an experienced Senior Analyst - IT Systems Engineering to join our Portal & Digital Workplace team and play a key role in managing the metrics, user analytics, and training processes for our global employee intranet. The successful candidate will be responsible for overseeing the Training Hub for content owners, ensuring the seamless onboarding of new content owners, and providing valuable insights through analytics reporting across various MarCom Tech products. This position offers an exciting opportunity for an individual with a strong analytical mindset, excellent project management skills, and a passion for optimizing digital workplace experiences.

  • A company with a strong brand and results to match.
  • Opportunity to interact with different areas of Marsh and career growth.
  • Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organization.
  • Benefits package and benefits above and beyond those provided by law.

What is in it for you?

We will count on you to:

â¢Â Participate in the operation management of Linux systems, running UNIX commands

â¢Â Provide Tier III administrative and support per project needs; investigate and troubleshoot issues; perform regular log analysis, security monitoring to identify any possible intrusions

â¢Â Plan & Perform major version upgrades of Application Server such as Tomcat, Apache Web Sever, etc.

â¢Â Provides on-call rotational production technical support, manages severity level 1 issues and implements via change controls as well as contributes to production issue resolution

â¢Â Analyze and fine tune the server parameters (JVM Size, Thread pool size, Garbage Collection Process etc.) for achieving better performance

â¢Â Support operational excellence by identifying ongoing operational issues, root-cause analyses on system outages and identify the relevant remediation plans to strategically address them. Partner with the Problem Management on implementing Service Improvement Programs

â¢Â Define the design and implementation of new technologies or software version upgrades to the highest level of quality. Recommend exploitation of new features/functions of upgrade software, DR design, implementation and testing

â¢Â Create and maintain technical documents such as knowledge base articles, infrastructure diagrams, and FAQs

â¢Â Perform routine housekeeping and health monitoring. Write Linux/UNIX Shell Scripts as and when needed for monitoring, recycling, automating tasks, etc.

â¢Â Candidate must be flexible in terms of working hours due to the nature of the role providing 24X5 weekdays support and weekend On-Call support on a rotational basis

â¢Â Work on putting together and submit infrastructure related requests such as DNS registration, SSL certs etc.

â¢Â Support and resolve issues like container recycles, disk space issues, process hung, port conflict, logs archiving, SSL certificate, expiry, etc. on Linux platform

â¢Â Willing to work on weekends to support releases and maintenance is required.

What you need to have: 

⢠Candidate should have hands-on experience in administering servers in a corporate environment.

⢠Minimum 3 years in REHL systems, public cloud (Azure/AWS) console management.

⢠Should have solid understanding of Windows servers.

⢠Experience in macro set up in Excel

⢠Should have good understanding of 3 tier or high availability application architecture

⢠Good working experience and understanding of network topology

⢠Extensive knowledge and understanding of F5 Load Balancer, Firewalls, DNS, etc.

⢠Knowledge of Oracle iPlanet, WebLogic and other related J2EE Web/App Servers

⢠Strong task oriented with ability to multi-tasks

⢠Strong verbal and written communication skills

⢠Strong coordination of tasks and providing status updates

Good to Have

â¢Â Experience on any incident management and change management tool like ServiceNow

â¢Â Documentation experience on application architecture and production environment

â¢Â Experience with application and severs monitoring tools e.g. â AlertSite, App Dynamics, etc.

â¢Â Understanding of Security vulnerabilities of web based applications like Click Jacking, Insecure SSL/TLS Protocol, SSL weak ciphers etc. and their remediation techniques

â¢Â SharePoint knowledge a plus

â¢Â Knowledge of Qlik a plus

â¢Â Atlassian Wiki and JIRA applications also a plus

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

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