CSSC Front Line

Are you enthusiastic about assisting customers and providing great service? Apply now for this customer service representative position at Grundfos
 

Grundfos is seeking an experienced CSSC Frontline Representative to join its Domestic Building Services team. This position reports directly to the CSSC Supervisor and will operate in a hybrid set up – at home and out of our Apodaca, NL facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

What is the job about?  

The CSSC Representative will support the non-direct LATAM customers that contact Grundfos via calls, chats, and emails. This position is responsible for guiding the customers to the required information (literature, where-to-buy, service parts, spec sheets, warranty information, pricing, etc.) and/or routing them to Grundfos’ partners. Basic troubleshooting and service knowledge is required to assist customers as needed. While the primary focus of the role is non-direct customers, volume permitting, support of direct customers is possible.
 

Your main responsibilities:  

• Answer customer chats from Grundfos website and Grundfos Product Center 
• Answer customer emails from Grundfos website
• Answer transferred calls from Grundfos local sites
• Create self-help templates for customers to be loaded into chatbot

Your background 

We imagine that you have:  

• Associate or bachelor’s degree highly preferred
• Vocational Certification is acceptable
• Minimum 3 years of customer service experience
• Minimum 3 years of technical background
• Fluent in English language (test required)

What’s in it for you?  

What are your goals? Here at Grundfos it’s our mission to enable you develop and fulfil your aspirations, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. 
 

In addition, your day-to-day benefits include:

• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues 
• On the top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering 
• Annual bonuses, health insurance, internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development

Do you want to learn more? 

If this job sounds appealing, please send your resume by clicking “Apply”.  

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people. 

We look forward to hearing from you.