Clinical Operations Manager

hace 3 semanas

Mexico City MSD A tiempo completo

Job Description

This role is accountable for performance and compliance for assigned protocols in a country in 
compliance with ICH/GCP and country regulations, our company policies and procedures, quality 
standards and adverse event reporting requirements internally and externally.
Under the oversight of the Head COMs, the person is responsible for 
execution and oversight of clinical trial country submissions and 
approvals and to ensure Site Ready.
Responsibilities include, but are not limited to:

• Executes and oversees clinical trial country submissions and approvals for assigned protocols.
• Develops local language materials including local language Informed Consents and 
translations. Interacts with IRB/IEC and Regulatory Authority for assigned protocols.
• Manages country deliverables, timelines and results for assigned protocols to meet country 
commitments. Responsible for quality and compliance in assigned protocols in country.
• Contributes to the development of local SOPs. Oversees CTCs as applicable.
• Coordinates and liaises with CRM, CTC, CRA, (Finance and Legal if appropriate) to ensure 
country deliverables are obtained for submissions, budgets, CTRAs and local milestones. 
Collaborates closely with Headquarter to align country timelines for assigned protocols. 
• Provide support and oversight to local vendors as applicable.
• Oversees and coordinates local processes, clinical and ancillary supplies management, 
importing and exporting requirements, supplies destruction, local electronic/hard copy filing, 
archiving and retention requirements, and insurance process management.
• Ownership of local regulatory and financial compliance. The position has a significant impact on 
how a country can deliver country-specific trial commitments and objectives especially during 
study start-up.
• Required to in/directly influence investigators, external partners and country operations and 
adheres to budget targets and agreed payment timelines.
• Works in partnership internally with GCTO country operations, finance, regulatory affairs, 
pharmacovigilance, legal and regional operations, HQ functional areas and externally with 
vendors and sites, IRB/IECs and Regulatory Authorities in submission and approval related interactions.
• Contribute or lead initiatives and projects adding value to the business, as appropriate/required.
• Contributes strongly to COM team and other Country Operations roles knowledge by acting as 
process Subject Matter Expert (SME), sharing best practices, making recommendations for 
continuous improvement and providing training as appropriate/required.
• Contributes to COM team knowledge by acting as buddy/mentor and sharing best practices as 
appropriate/required.
 

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Core competencies:
• Expertise of core clinical systems, tools and metrics 
• Excellent verbal and written influencing and training/mentoring skills, in local language and English 
• Strong coordination and organizational skills 
• Skilled knowledge of submission and approval processes and understanding of how these impact study start-up. 
• Ability to indirectly influence investigators, vendors, external partners and country managers to address and resolve issues, with minimal support from the Sr.COM or manager. 
• Ability to make decisions independently with limited oversight from Sr.COM or manager. 
• Requires strong understanding of local regulatory environment 
• Ability to proactively develop risk management and mitigation plans in the country and resolve issues locally. 
• Ability to lead a team of CTCs as applicable
Behavioural Competency Expectations: 
• Problem solving is essential to this position. Requires the ability to pro-actively identify issues and risks, analyse root cause, and propose solutions to problems and escalate to management as applicable. Specific examples of common problems include:

1) Quality and compliance issues,

2) Regulatory and legal issues

3) issues related to functional area deliverables that could jeopardize protocol milestones. 
• Effective and efficient time management, organizational and interpersonal skills, conflict management and problem-solving skills.
• High sense of accountability and urgency in order to properly prioritize deliverables
• Strong communication, leadership, and negotiation skills as well as excellent influencing and 
training/mentoring skills, both written and verbal, in local language and English. 
• Ability to focus on multiple deliverables and protocols simultaneously is essential. Requires that the individual has ability to work effectively also in a remote virtual environment with a wide 
range of people. 
• Positive mindset, growth mindset, capable of working independently and being self-driven
• Able to directly influence site staff
Experience Requirements: 
Required: 
• 5 years of experience in clinical research or combined experience in Clinical Research

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Job Posting End Date:

06/6/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Job Posting End Date:06/06/2024


A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R292868

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