Senior Support Project Administrator

Encontrado en: beBee S MX - hace 4 semanas


Guadalajara, México Epam A tiempo completo
DESCRIPTION

Unlock an exciting opportunity as a Senior Support Project Administrator at EPAM

We're looking for an individual adept at managing monitoring activities, coordinating with diverse stakeholders, and offering best practice guidance for project execution.
If you have remarkable problem-solving skills and a keen eye for delivering value, your spot is waiting in our dynamic team.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Responsibilities
  • Oversee monitoring activities within projects, plan and budget to ensure project timelines and customer expectations are met
  • Lead project/account setup and implementation, develop impact metrics and offer support
  • Interact with stakeholders such as technical leads, executives, and client employees to resolve complex issues
  • Adhere to a defined project/account administration and management process across multiple projects/accounts
  • Standardize and implement best practices from previous successful projects
  • Facilitate seamless communication among project participants
  • Participate in staff development and training sessions for team members
  • Handle problem-solving responsibilities and focus on delivering value to the project
  • Manage Incident, Problem, and Change Management processes including change requests and incident ticket handling
Requirements
  • Fluency in English (C1 Level), coupled with strong customer service skills
  • A minimum of 3 years of relevant experience
  • Ability to maintain good relationships with customer stakeholders
  • High responsibility and diligence towards clients and team
  • Good understanding of technical support cases and engineering bugs
  • Proficient in analyzing data for quality reviews, KPIs, and quality metrics
Technologies
  • Familiarity with ITIL/ITSM processes
We Offer
  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills
Conditions
  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy

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