GSO Program Specialist

Job Number 24064423
Job Category Administrative
Location Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job SummaryThis Is A Remote Position That Can Be Based In Mexico Or Brazil.

This role is a member of the GSO CALA team. Performs administrative and project management functions to achieve the team’s objectives. Acts as a conduit between key stakeholders, assists with planning internal meetings, supports GSO team initiatives, and schedules and manages appointments and meeting needs for VP and remote-based associates. The position is expected to perform activities designed to enhance the day-to-day business flow between Marriott International and its GSO clients. This position will support the GSO CALA leadership team (VP and Regional Directors) but will also have broader GSO team tasks assigned, such as creating presentations, developing and distributing communications, and additional support responsibilities as needed. 

This position is remote, with occasional workdays at our office as needed.   

CANDIDATE PROFILE 

Education and Experience  

• Fluent in English, both speaking and writing.  Fluent in Spanish; Portuguese is a plus.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in sales and marketing or related professional area.
• Previous experience in the hospitality or travel industry is preferred. Other Required Skills
  • Knowledge of the administrative processes related to the position typically gained through prior related experience.
  • Knowledge of advanced functions of business software packages, primarily all Microsoft Office software: spreadsheet, database, email, meeting management/scheduling, word processing, and presentations. 
  • Relevant work experience in the areas of sales, marketing, or project management desired
  • Experience in managing events, logistics, and admin processes desired.  Core Work Activities 
    • Provide day-to-day support and administration for the Vice President, Global Sales, CALA, and the Regional Directors.
    • Develops and executes special projects related to the GSO CALA as directed by the VP GSO CALA.
    • Interprets and develops creative and professional PowerPoint presentations designed for a senior-level audience.
    • Develops and executes key communication tools to stakeholders, including newsletters, etc.
    • Assists with coordinating monthly expense reports to ensure expenses are captured in the correct month.
    • Composes correspondence or documents about the program(s) being administered.
    • Composes correspondence or creates documents, often on behalf of the supervisor.
    • Identifies areas where new administrative policies and procedures may be necessary within a department and may initiate projects to develop the new policy or procedure. 
    • Work with B2B Director of Programs & Events to coordinate non-customer-facing meetings, including securing meeting rooms, equipment, and catering as needed. Managing Work, Projects, And Policies 
      • Coordinates and implements work and projects as assigned.
      • Generates and provides accurate and timely results through reports, presentations, etc.
      • Analyzes information and evaluates results to choose the best solution and solve problems.
      • Manages the flow of questions and directs questions. Supporting Operations
        • Works with the team to put sustainable work processes and systems in place that support the execution of the strategy.
        • Establishes and maintains complete and up-to-date information to ensure accurate reporting.
        • Supports relevant customer events, trade shows, and promotional activities. 
        • Maintains relationships with internal and external customers, corporate staff, hotel managers, and other hospitality industry leaders.
        • Participates in project and account teams, executing activities that support strategic account management and team-based sales models. Business/Financial Administration
          • Acts as a project participant for the department's ad hoc or recurring needs, responsible for satisfactory and timely delivery of the outcome.
          • Collate data and prepare sales production reports for the VP and other business units.
          • Supports internal and external customer/vendor/supplier relationships, providing support for business, technical, and customer service.
          • Supports accounting process. Management Competenices 

            Adaptability

            • Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
            • Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change.
            • Able to work with different levels of management and management styles as needed in position.

              Communication

              • Keeps work group informed, speaks and writes clearly and concisely.
              • Actively listens to others’ recommendations while seeking clarification and offering alternatives as appropriate.
              • Communicates in a timely, proactive manner, receives directions and feedback well.

                Job Related Business Focus

                • Actions support key business values of customer service, associate satisfaction, and financial success.
                • Demonstrates pleasant, helpful and accurate service to internal and external customers.
                • Respects fellow associates.
                • Efficiently purchases and utilizes resources to produce quality products.

                  Planning & Organizing

                  • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Establishes a realistic action plan while anticipating potential issues impacting the plan
                  • Develops and follows procedures for ensuring quality, is detail‐oriented, maximizes resources, meets deadlines, and follows through on assignments.

                    Problem Solving

                    • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
                    • Identifies problems and seeks resolution through sound judgment and solid decision making, where appropriate.
                    • Directs problems to higher level or applicable department for resolution.

                      Teamwork

                      • Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
                      • Acts as a liaison with other resources/departments as appropriate.
                      • Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
                      • Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate.

                        Technical Expertise

                        • Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
                        • Demonstrates requisite technical expertise as defined by the position.

                          Work Habits

                          • Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally, and accurately.
                          • Balances multiple projects simultaneously and maintains the personal, technical, and professional skills needed to perform job duties.
                          • Consistently strives to improve these skills and represents staff and division positively.

                            Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
                            
                            Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.
                            

                            Source: Hospitality Online

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