Program Manager

Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Program Manager

We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:

What can you expect?

The program manager will be leading transformation projects across the region (12 countries) ensuring alignment between business, operations and technology and is the focal point with the global teams.

Senior Program Manager works across the region to ensure that projects of all sizes are delivered on time, on budget, and to the highest quality  He should be a strong negotiator, have problem solving skills, transformation mindset and change management skills.

Program managers bring their organizational savvy to the entire project life cycle, from planning and resource allocation to execution and stakeholder communications. You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

The transformation portfolio is composed of projects: implementation of digital platforms, automation (RPA, soft toolsâ¦) of processes, segregation of duties, carrier integrations, compliance/regulatory requirements, process efficiencies, standardization and continuous improvement, creation of big data dashboards and reporting tools, implementation of workflows, creation of hubs/centers of excellence,

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership from the business.
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you to:

• Manage highly complex, broad, and/or multi-year projects/programs end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
• Negotiate with stakeholders and senior leadership
• Collate and track program status information and project artifacts at various stages of a projects lifecycle (finances, resources), aligned to the PMO methodology.
• Work with stakeholders to implement value and add change
• Implementing innovative, agile and  design thinking methodologies
• Aligns business, operations and technology
• Be responsible for evaluating and improving processes and tools to identify and understand inefficiencies, and for partnering with stakeholders to create solutions to maximize efficiency.
• Takes a continuous process improvement approach to drive positive change across the company. Analyzes and optimizes complex operational business processes through the application of best practice methodologies such as Lean Six Sigma. Develops and implements new processes and metrics to continually measure process robustness, effectiveness and efficiency. This may include training others in and testing these new processes. Also ensures that revised processes are compliant with all regulatory and legislative requirements, and that appropriate controls are in place.
• Leads an automation team

• Develops detailed, robust project plans including resources, scope, schedule, cost, assumptions, dependencies, etc. for large scale, complex projects.
• Recognizes the impact of any scope changes and how that may affect tasks and assignments in the future, and adjusts project plans and communicates accordingly.
• Understands the impact of scope changes and ensures Steerco sign off the change as well as the CR board and then adjusts project plans accordingly.
• Build relationships with business, operations, IT and vendor technical staff and management to determine and resolve issues associated with project implementation, manage and mitigate risk, and ensure that a change control process is in place, acting as the first responder to risk, exposures, glitches etc. to projects and acts quickly to resolve and if no resolution can be found informing key stake holders of potential issues and recommending solutions.
• Works closely within high visibility projects, and regularly interfaces with internal senior management and client executive level personnel, as well as identifies global subject matter experts on the project at hand.
• Resolves resource requirements when faced with conflicting priorities.
• Assists in the exploration of intricate solutions to highly complex business requirements for project.
• Serves as the subject matter expert in the project functionality being provided, the business domain being served, and the project planning tools used.
• Reviews, mentors, and coaches lower level professional and support staff.
•  Ensures we have the correct resources dedicated to the project with the right skillset.
•  Ensures governance structure is adhered to and any deviation is agreed upon
•  Ensures all supporting documentation is in place for all approvals, decisions or deviations from scope to allow sucessful quality assesments and toll gate reviews.

• What you need to have:

• 5- 7 of program management experience in a Global multi-cultural and multi-site environment
• Demonstrated ability in driving multiple simultaneous large-scale transformation programs across business, operations and IT in a global institution.
• Must have had large scale and complex global implementation experience.
• Experience in Agile framework, design thinking and innovation preferred
• Domain knowledge in financial services, insurance prefered
• Change management experience
• Experience with large scale projects that are multi-year and global in nature
• Experience in stakeholder management, adhering to budget control, review and escalation
• Excellent communication and business partnering skill
• Experience in automation projects
• Experience of implementation of transformation programs.
• Contribute in the identification of process improvement orienting the solution to automation
• Your proven track record in building and leading project teams to deliver technology and non-technology projects.
• Good communication and interpersonal skills, comfortable working in a distributed environment, with an ability to form great working relationships across teams, locations, and time zones.

What makes you stand out

• Excellent people management, time management, presentation and problem solving skills.
• Good communication and written skills in English.
• Highly motivated and a team player with good interpersonal skills while concurrently being able to work proactively and work independently where required.
• Positive attitude towards work and learning.

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries.  With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh  provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s  serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.