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IT Lead

hace 2 meses

Nuevo León, México Iron Mountain A tiempo completo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The IT Functional Lead, Oracle Cloud Operations will join an existing team of Mountaineers and vendor partners to ensure the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols and are secure and high-performing.

KEY RESPONSIBILITIES

  • Provide timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like Receivables, Customers, Billing & Payments, Collections, Fixed Assets, PPM (Project Costing)

  • Work with the existing vendor partners and Iron Mountain IT team to ensure that the issues raised are timely addressed and are addressed well within the SLA

  • Support IRM’s ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant

  • Plan and perform regression testing for the quarterly patching of our SaaS applications.

  • Drive Production Service Operations, Improve support standards and effective communication with Stakeholders.

  • Support business users during month end period close, across geographies (US, LATAM, APAC)

  • Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of IRM applications to others across the enterprise

  • Adopt and embed best practice into all support projects through the alignment to the Change Framework / ITIL standard practices with tools like Service Now, Gitlab etc.

SKILLS & REQUIREMENTS

  • 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud.

  • Excellent written and verbal E nglish communication

  • Must have an in-depth understanding of Oracle ERP Cloud functional setups and configurations of all the major Finance & supply chain modules, with specific emphasis on Receivables, Customers, Billing & Payments, Collections, Fixed Assets, PPM (Project Costing).

  • Experience in Oracle cloud Risk Management & Compliance (RMC) especially in role designing and resolving Segregation of Duties conflicts is a plus

  • Team Leading capability

  • Ability to identify, manage, and communicate issues and risks

  • Strong troubleshooting and problem-solving skills (Hands on experience and attitude)

  • Oracle BIP (Business Intelligence Publisher) / OTBI (Oracle Transactional Business Intelligence) report-building skills to leverage the data in the application to resolve issues. Hands-on experience in SQL, BI Publisher, Workflows is desirable.

  • Desired In-depth knowledge of automation, SRE, and technologies to develop and implement effective strategies for automation and continuous improvement.

  • Desired advanced knowledge and experience of G-Suite (Google Docs, Google Sheets, and Google Slides)

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0078533