Concierge Manage Print Service Analyst Agent

hace 1 mes

Tlaquepaque, México HP A tiempo completo

Concierge Manage Print Service Analyst Agent

Description -

This role is responsible for executing and continuously improving sales cycle operational processes, collaborating with stakeholders, and maintaining comprehensive process documentation while ensuring compliance. The role conducts in-depth data analysis to identify improvement opportunities, generates reports for senior management, and prioritizes customer satisfaction. The role develops subject matter expertise, mitigates operational risks, and provides guidance to junior team members for effective operation.

Responsibilities
• Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.
• Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.
• Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.
• Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
• Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
• Develops and maintains subject matter expertise in relevant areas, staying updated on industry trends and best practices.
• Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
• Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
• Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.

Education & Experience Recommended

• Advanced proficiency in spoken and written in English.

• Microsoft Excel proficiency

• Experience with PowerBI, a plus
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with 3-5 years of work experience.

Cross-Org Skills

• Teamwork
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

No

Relocation -

No

EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

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