Senior Systems Engineer

hace 1 mes


Ciudad de México Infosys A tiempo completo
2 interviews required
1st level - Infosys Mx team
2nd level - Diego Cuevas
Location: Santa Fe - CDMX (5 business days)

JD ID TAF_JD_CISMFG_Workplace_EUC_Technician Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Technical SME Position Infrastructure – EUC Technician Academic Background Bachelor of Engineering / Technology / Science Overall Experience (in yrs.) 3+ years Location Onsite – SantaFe CDMX 20 TAF_JD_CISMFG_Workplace_EUC_Technician Technical skills (Required – Must to have)
  • 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
  • Must have knowledge of Microsoft desktop operating systems
  • Must have knowledge of PC hardware architecture
  • Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
  • Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment
  • A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
  • Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
  • Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS
  • Should have good understanding of user profile management
  • Proven Customer Service skills
  • Excellent written and oral communication skills
  • Experience in Scripting languages like powershell
  • Excellent written and oral communication
Technical skills (Required - Nice to have)
  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Must have the ability to identify and instill industry best practices.
  • Proven Customer Service skills
  • Excellent written and oral communication
Language skills needed English People skills Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Soft skills
  • Create deep client impact
  • Execution excellence
3 Role (L1/L2/L3/Service Lead/Tech Lead/Architect) Skill Level The role is expected to carry out following function/activities as part of this job.
  • Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround.
  • Point of Contact for IT Teams and Vendors at client and Infosys.
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinate with IT teams at client environment for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Coordinate with Offshore IT Team.
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Work with PMO on short/long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives
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