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Senior Data

hace 4 meses

Ville de Mexico Zendesk A tiempo completo

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 Who we're looking for

You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins and able to support others selflessly You are a spunky person with a curious mentality who actually enjoys a challenge and sees it as an opportunity. You will be responsible for supporting leaders in Marketing, Growth and Monetization, Product Engineering and Design, democratizing data & insights and conducting in-depth analysis to help create an elite online customer experience Reporting to the Senior Manager of Product Growth Analytics, you will join the Online Business team that sits within the Marketing organization.

What you'll be doing
  • Join our small but mighty team supporting the Growth & Monetization product managers and Marketing leaders to leverage data to measure and prove success.
  • Collaborate effectively with cross-functional teams â marketing, web, product, engineering, and our data warehouse team to achieve maximum results.
  • Be fearless when scoping, sizing, and fulfilling large and small requests, balancing efficiency and quality. You will partner with product managers when determining KPIs and targets for measuring the impact of their initiatives.
  • Continuously consider ways to improve our signup flow and buying experience - from first web visit to identifying which feature or product is driving trial conversions.
  • Use your visual and logical creativity to design and build insightful dashboards for teams to stay on top of their KPIs and initiatives.
  • Sift through large datasets via query languages and BI tools for dashboards and reporting and create new complex datasets by collecting data from multiple sources.
  • Be thorough about monitoring metric performance and conducting deep dives to investigate success drivers of funnel metrics.
  • Develop experimentation test plans, measure performance, and make recommendations based on A/B testing outcomes.
  • Lead executive analyses and deliverables (e.g., C-staff, Board, quarterly business reviews, month and quarter-end deliverables).
What you bring to the role
  • 5+ years of experience in strategy consulting, data analytics, business intelligence, or a related field
  • Excellent written and verbal communication skills in English. Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
  • Familiarity with marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, conversion rates, and bookings
  • Experience with BI tools (e.g. Explore, Looker, Tableau) and advanced Excel or Google Sheet functions
  • Expert knowledge of SQL is a must (experience with Google BigQuery a plus). Ability to perform effective querying involving multiple tables and subqueries
  • Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
  • Experience with user behavior tracking platforms and their data (e.g. Pendo, Segment) a plus
  • Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles
  • Product experimentation and A/B test strongly preferred
Where We Work:

Being digital first doesnât mean weâre digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.