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Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wymanâs thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press.  Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com 

Job Overview

Reporting to the OS Manager, this role is responsible for iProcurement (processing invoices; setting up suppliers, etc.) and act as a POC for the central finance training hub for T&E and Amex Company Pay.

*PLEASE SUBMIT CVs IN ENGLISH*

* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

iProcurement and Central Finance Hub support

iProcurement

  • Process invoices through the iProcurement tools for multiple departments and project teams across the Americas.

  • Develop strong working relationships with the Finance team to ensure timely payments to our suppliers.

  • Main point of contact for vendors to inquire about the status of payments (upon request only).

  • Troubleshoot procurement issues with end users (who still use iProcurement) and serve as the escalation point for problems or issues with payments or suppliers.

  • Provide updates to the annual PO balance and check for payment status.

  • Act as accounts receivables contact for major suppliers requesting payment status.

  • Supplier set-up and maintenance for payments via the iProcurement system, including the correct payment terms according to the contract.

  • Routinely conduct training for users of the iProcurement tool and process to relevant stakeholders.

  • Maintain a database of all suppliers and associated POs for quick access and reviews.

  • Provision global access as requested by OW colleagues.

  • Manage the OW iProcurement inbox and respond to user inquiries related to the operation of iProcurement and the processing of invoices for payment.

  • Actively monitor questions in the iProcurement/iExpense slack channel.

T&E

  • Assist the HC recruiting team in processing candidate reimbursement payments through the iProcurement tools for the Americas Recruiting teams.

  • Provision access to T&E as needed (cross-border).

  • Assist colleagues with questions about iExpense and Incur, including access to systems, corporate card transaction feeds, payment status help, etc.

  • Assist OS Leadership with new hire onboarding programs conducted by local OS team.

  • Actively monitor questions in the shared inbox and slack.

Training for iProcurement and T&E programs

  • Facilitate monthly or semi-monthly training sessions on Oracle and Incur T&E. applications for new hires to the firm OR Assist OS team with onboarding all new hires for Amex, BCD, and T&E processes, including travel overview.

  • Escalate user questions and issues to the Help Desk for resolution when necessary. Act as a liaison between the end user and the help desk team by facilitating clear communication.

  • Follow up with end users to ensure that tickets are resolved satisfactorily or further escalate them as needed.

  • Update iProcurement and T&E system resource materials on Finance SharePoint and Degreed (ex: How to Guides).

  • Maintain a living repository of commonly asked questions and responses related to iProcurement.

Candidate Attributes & Skills

  • Fluent in written and verbal English.

  • Experience with procurement tools is highly desirable.

  • Driven to provide a high level of service in a fast-paced environment.

  • Excellent attention to detail.

  • Customer Service skills and experience are very desirable.

  • A self-starter who can work effectively autonomously.

  • The ability to be productive and flexible and effectively prioritize multiple requests.

  • Proficiency in Microsoft Office Suite.

  • Respect of confidentiality.

  • Mature and calm.

  • Collaborative and team player.

  • Problem solver.

  • Strong service focus.

  • Excellent communication skills.

  • Able to prioritize and juggle several tasks at once.

  • Able to receive constructive feedback in stride and incorporate feedback quickly.

  • Ability to communicate effectively with all levels of the firm.

  • Training and/or workflow coordination experience.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law