Manager, Finance

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The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.

The primary functions of a Financial Manager are to deliver high-precision forecasting & actionable insights, build complex financial models, and become well-rounded finance professionals. Our analysts are the foundation of the success of the team, and so your impact will be felt immediately as you develop finance and business acumen.

Responsibilities:

• Provide decision support and act as a thought partner to GTM leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions. 

• Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on pricing forecasting. 

• Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics, including gross price uplift. 

• Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, managing risks, and providing insights about the drivers of performance and return on investment.

• Establish processes and drive process improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.

• Own standardized pricing weekly/monthly / quarterly budgeting and internal / external reporting processes through disciplined execution of deliverables. Apply good understanding of deal economics in order to produce accurate forecasts; work closely with Strategic Finance & Analytics team and Pricing and Packaging team to ensure accuracy and completeness during period-end close.

Minimum Requirements:

• 6-8 years of technology, banking, private equity, corporate finance, pricing, sales strategy, economics or consulting experience in a fast-paced industry.

• Advanced skills in building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs determine business outcomes.

• Demonstrated experience building dashboards and visualizations in looker and/or Tableau

• Strong analytical aptitude, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level.

• Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.

• Proficiency in using, managing, and building-out planning tools & applications. 

• Experience with financial planning systems (Adaptive, Hyperion)

• Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully managing multiple priorities simultaneously with minimal direct supervision.

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Preferred Qualifications:

• Positive attitude with an analytical mindset and desire to learn new things quickly. Team player eager to further develop and grow with us

• Demonstrate intellectual curiosity and problem-solving skills

• Strong work ethic, reliability, and attention to detail - âget it doneâ attitude

Zendesk is not your average tech company. We have all the stuff youâd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Being digital first doesnât mean weâre digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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