Analyst, Planning

hace 2 semanas


Mexico City Concentrix A tiempo completo

Job Title:

Analyst, Planning & Scheduling (Planners)

Job Description

The Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvement for accounts/organization.

KEY ACCOUNTABILITIES

â¢Analyze staffing/volume trends and operational performance dashboards.â¢Develop short, medium and long term staffing plans for assigned business in an accurate and timely manner.â¢To collaborate with various business units, quality and training to schedule the necessary training, and associate coaching to ensure the companyâs commitment towards quality.â¢Prepare financial forecasts based on inputs from various sources and historical trends.â¢Create and maintain financial reports for business stakeholders.â¢To review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency.â¢Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.â¢Identify schedule/plan changes in relevant databases and escalate issues as appropriate.â¢Prepare reports for hiring needs, training and staffing analysis for business reviews and stakeholders.â¢Maintain various WFM tools and set ups e.g. IEX etc.â¢Collaborate with other WFM departments like real time and scheduling to constantly review and improve the health of business and increase profitability

REQUIRED SKILLS

  • Bachelor's Degree in related field from a four-year college or university
  • â¢1 year of experience in similar role (BPO industry)
  • Strong communication skills, both written and verbal
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to multi-task, prioritize, and meet timelines on deliverable items
  • Proficient in Microsoft Office

Location:

JAM New Kingston - NCB Tower

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


  • Media Planning Analyst

    hace 2 semanas


    Mexico City Sony Pictures A tiempo completo

    Job Description: Media Planning AnalystRole summary:  The Media Planning Analyst´s main responsibility will be to promote SPT’s linear programming by strategically scheduling on-air promos and secondary elements in the commercial breaks, driving viewers to watch our channels. The Analyst works closely with Traffic, Operations, On Air Creative,...


  • MEXICO CITY NEWELL A tiempo completo

    Submission for the position: Sr. Analyst Demand Planning - (Job Number: 2401898) Demand Planning and Operations Develops a short, medium, and long-term > Assembles and analyzes demand plans by driving the monthly planning cycle utilizing market information and statistical forecasts while working with Sales, Finance and Operations to obtain the necessary...


  • Mexico City Newell Brands A tiempo completo

    Sr. Analyst Demand Planning Job Number: 2401898Mexico-Mexico City Demand Planning and Operations Develops a short, medium, and long-term data-driven perspective on POS expectations, inventory levels, and competitive marketplace dynamics to create an unbiased 24 month rolling forecast. Assembles and analyzes demand plans by driving the monthly...

  • Finance BI Analyst

    hace 1 mes


    Mexico City Connectingology A tiempo completo

    *Analyst will be responsible of creating cost centers, internal orders and to maintain company catalogs updated.*Will support Financial Coordinator in MME and in month closing process.*Analyst will be responsible of monthly accounts clearing and reclassifications.*Will support the Financial specialist in the digitalization agenda looking for automatization...


  • Mexico City Michael Page A tiempo completo

    The main responsibilities are:Collect, clean, and analyze sales data to identify trends and insights.Use CRM Salesforce tools to digitalize Sales Planning strategiesEvaluate sales performance and forecast future demand.Create BI reports and visualizations to communicate findings to stakeholders usin Qlik Sense.Continuously improve data analysis processes and...


  • Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and...


  • Mexico City Newell Brands A tiempo completo

    Demand Planner Jr. Analyst Job Number: 2401884Mexico-Mexico City Position Title: Demand Planner Analyst Business Unit: Writing Department: Supply Chain The primary role of the Jr Analyst Demand Planner is to establish and refine a by item demand plan using statistical and analytical tools, intelligence gathering, and internal and external...


  • Mexico City Danone A tiempo completo

    Breve introducción de la posición This role is focused to support the delivery of end-to-end data & technology that will support the functional areas of Supply planning, gATP, Deployment, and Master Planning, MRP and Detailed Scheduling for the Americas Region (United States, Canada, Brazil and Mexico). The main accountabilities will be to...

  • Data Analyst Jr

    hace 2 semanas


    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...

  • Planning Analyst Sr.

    hace 3 semanas


    Mexico City emerson A tiempo completo

    Analiza, formula, implementa y administra la estrategia financiera de la compañía en conjunto con el Finance Controller. Es responsable por el control eficiente de los recursos financieros de las compañías a su cargo asegurando la certeza de la información reportada. Da seguimiento al presupuesto mensual, trimestral y anual y prepara los análisis...

  • Canada BPA Sr. Analyst

    hace 3 semanas


    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Canada BPA Sr. Analyst At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an...

  • Data Analyst

    hace 1 mes


    Mexico City Urban Science A tiempo completo

    Overview and Summary Urban Science is a business-solutions company focused on supporting the needs of the sales and marketing function of the automotive industry. We leverage a scientific methodology to help our client partners sell more vehicles, improve profitability and increase customer loyalty. And we do that by helping solve their toughest...


  • Mexico City Cisco A tiempo completo

    Who We Are Advanced Services Business Operations is part of the fast-growing Advanced Services Delivery organization passionate about transforming with the needs of our customers. Team members are impactful and influential on the business and engage in projects to help innovate the business processes. Who You Are The Business operations...


  • Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION The Financial Analyst of FP&A will support the Global Commercial Office by managing the consolidated financial planning, analysis, and reporting processes for a region or channel made up of multiple clusters and subchannels. This includes supporting the clusters within a region with the consolidation of monthly/quarterly/annual...

  • Sizing Analyst, Dockers

    hace 2 semanas


    MEXICO CITY LEVI'S A tiempo completo

    JOB DESCRIPTION You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression...


  • Mexico City Citi A tiempo completo

    The Product Sales Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

  • Compl Testing Sr Analyst

    hace 1 semana


    Mexico City Citi A tiempo completo

    The Compliance Testing Sr Analyst (C12) Serves as a senior compliance risk analyst for Independent Compliance Risk Management (ICRM)’s Compliance Testing team responsible for assessing compliance risks and controls implemented by Citi’s first and second line of defense. The Compliance Testing Sr. Analyst performs risk-based testing of Citi’s...


  • Mexico City emerson A tiempo completo

    Analiza, formula, implementa y administra la estrategia financiera de la compañía en conjunto con el Finance Controller. Es responsable por el control eficiente de los recursos financieros de las compañías a su cargo asegurando la certeza de la información reportada. Da seguimiento al presupuesto mensual, trimestral y anual y prepara los análisis...


  • Mexico City Nestlé A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...


  • Mexico City Align Technology A tiempo completo

    About this opportunity As a Clinical Education Analyst, your role is key to facilitating the efficient running of educational events and managing the administrative aspects of Clinical Speakers' engagements. This position requires a detail-oriented person with excellent organizational skills, great communication skills and a proactive approach to facing...