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Internal F&B Partner
hace 3 meses
Who we are
Selina’s mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working developments that enable travelers to seamlessly live and work abroad.
What the role is
The F&B Venue Manager is in charge of the day to day management and results of the F&B Venue, including: delivering the F&B strategy, Revenue Generation, Cost Control, People Development, Quality Control, Daily Cash Reconciliation, Health and Safety standards, Execution of events, and Ensuring the F&B operation is profitable.
Venue Profitability:
Manage the Venue P&L: hit revenue targets, control labor margins and manage cost of sale ratios against budgetManage Purchase Orders, negotiate rates with vendors/contractors/suppliers, ensure timely payments, communicate with the accounting departmentManage the venue’s software systems: POS, Inventory, and Pricing systemsRegular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike.Venue Operation:
Recruit, onboard, and train all venue staff.Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issuesGreet customers and offer support on customer complaints and queriesEnsure cleanliness of the venue at all times and compliance with required industry and company protocolsEnsure full compliance with health and safety legislation and licensing lawsComplete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.Ensure the venue follows all brand guidelinesManage all maintenance protocols (preventive and repairs)Ensure security is effective for guests, connectors, and loss preventionVenue Events:
Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events: revenue, cost control, profitability, venue-level contribution margin.Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation.Decorate venue with brand approved conceptsDeliver events on time, within budgetEnsure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.Support the creation of content and delivery of Social media engagement initiatives. Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.Work with Brand-approved Influencers to increase revenue and reputationBuild a network in the local community and curate relationships with community leaders and opinion leadersRequirementsFully Bilingual (English and local language) Strong organization and time management skillsPrevious management or department head experience
