Customer Business Support Associate- Delivery Operations

hace 1 mes

CiudaddeMéxico, México SAP A tiempo completo

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Description

Purpose & Objectives

The role of the CBS Delivery Operations is to support NA Project Managers in all aspects of the project life cycle including: initiate, plan, execution, monitor and control, and close using our SAP tools and Project Management Methodology. This is a fellowship position responsible for performing a basic function to support SAP Services delivery execution while on customer engagements.

• Assists with the coordination of project documentation and project creation in our SAP systems
• Assists with tasks associated with monitoring and controlling the project
• Assists with collecting estimate to complete (ETC) work hours and forecasting revenue of a project
• Assists with analysis of a project to proactively ensure the on-time delivery of a project within budget
• Assists with maintaining necessary master and transactional data that supports our local and Global project reporting
• Works with consultants and project managers to ensure accuracy of project reporting
• Captures project metrics and ensures they are clearly communicated to appropriate SAP or Customer team members
• Learns our SAP Tools and Systems

Expectations & Tasks

• Must have ability to:
o work as part of a team on-site and/or virtually, building credible relationships with peers and clients
o analyze, plan, and execute a variety of tasks
o adapt and function effectively in a fast-pace, dynamic environment with aggressive deadlines
o quickly learn and effectively apply new knowledge
o take initiative (self-starter), be results oriented and take on leadership role/ responsibilities as needed
o work to solve a problem by identifying to source through symptom analysis
o work to be an excellent communicator
o asks questions, be curious
o follow instructions
• Participate in initial training to quickly learn targeted SAP technologies and methodologies.
• Assist in the creation and maintenance of projects using SAP designed internal tools.
• Assist in the monitoring and controlling of project activities and deliverables using internal and external tracking tools.
• Assist in managing revenue forecasting using project management methodology.
• Assist in weekly and monthly status reporting.
• Assist in developing processes and templates as well as establishing document control procedures.

SKILLS / COMPETENCIES

• Must be able to work as a team player, while having the ability to work independently.
• Must be analytical and detail oriented.
• Must be able to confidently use MS Excel and understand how to use formulas. Pivot tables are a plus.
• Must be able to use MS PowerPoint & Word.
• Must possess exceptional interpersonal and communication skills including verbal, written presentation and listening.
• Must be committed to the role with high personal expectations to learn and work hard.

Learning & Development Opportunities

• Critical thinking skills
• Communication skills with sales and delivery colleagues
• Introduction to project management methodology
• Financial Analysis including revenue, costs, and margin
• Forecasting
• Maintaining master data
• Reporting
• Networking within SAP
• Use of SAP internal systems which involve modules such as Price to Quote, Projects, Sales, and Finance

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388769  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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