Senior Scrum Master

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Zendesk is a global SaaS company and our products help businesses have meaningful and engaging interactions with customers. We are currently seeking a qualified and driven Senior Scrum Master to support our Enterprise Business Applications and Development teams within the Information Technology (IT) organization. This role will partner with the Financial Applications delivery teams and other teams across the organization.

As a Sr Scrum Master, you will be pivotal in fostering an innovative, agile environment that brings out the best in our delivery teams. Leveraging your knowledge and experience in Agile / Scrum methodologies, you'll maintain the team's focus on delivery goals and will facilitate continuous improvement across all processes. You will help progress our Agile maturity and drive transformational change to increase our effectiveness.

• Perform the duties of a Sr. Scrum master for two or more scrum teams using a Product Delivery structure to support teams with agile delivery practices working on complex cross functional programs and projects.
• Responsible for running effective Sprint Cycles. This includes facilitating Scrum events, using artifacts and metrics effectively, coaching team members while ensuring cross-team coordination, driving development and project management activities through the development life cycle, and building a safe environment where problems can be raised without fear.
• Organize and facilitate scrum events including sprint planning sessions, retrospectives, demo/reviews, release planning, scrum of scrums and other related activities.
• Facilitate Roadmap development and assist in Product Backlog planning, refinement and management.
• Communicate and coordinate with the Scrum Team Members, Stakeholders, management and other individuals, to build successful partnerships across the organizations.
• Facilitate, track and communicate sprint cycle progress via information radiators (Scrum Boards, burndown charts, etc.)
• Proactively participate in developing and maintaining team standards, assist teams with making the appropriate Sprint Backlog commitments, and drive elimination of impediments/blockers all while shielding the Team from distractions and interferences.
• Encourage active participation from all team members and ensure teams are applying and practicing core agile values and adhering to the standards and principles.
• Take ownership and accountability for teams to continuously improve and coach on delivery processes and best practices.
• Must be a âteam playerâ with the ability to build positive relationships and work within a thoughtful, collaborative environment, constructively facilitate team success, and consistently deliver business value.

• BA/BS degree or equivalent work experience
• Certified Scrum Master (CSM) accreditation
• 6+ years knowledge and work as an active Scrum Master
• 6+ years Project management Experience
• Experience in Agile transformation in large scale organizations
• Experience supporting delivery teams in an Information Technology organization
• Experience practicing Scrum and Kanban, and possess a strong knowledge on Agile principles
• Experience running multiple scrum teams simultaneously
• Experience working in or with development teams
• Experience using JIRA and Confluence
• Experience developing, managing, and coaching teams
• Fluent in English
• Experience working with globally distributed teams and able to work across multiple time zones

• Experience supporting delivery teams responsible for Financial Applications
• Have Project Management experience and a solid background in driving scrum processes, risk management, tracking dependencies, and conflict resolution techniques
• Experience delivering software products through all stages of the Software development Life Cycle (SDLC), specifically working within an Agile environment in the Software as a service (SaaS) market.
• Comfortable with ambiguity and fast changes with an ability to adapt as needed
• Possess a âtoolkitâ of various methods , strategies, experience, and coaching capabilities to drive the type of environment that works for both the teams and the organization.
• Strong leadership, time management and problem-solving skills with the ability to influence and lead others.

#LI-NG4

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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