Coordinator, Global Servicing

hace 1 mes

Ciudad de México The Leading Hotels of the World A tiempo completo

Are you passionate about Reservations & Customer Service with a keen interest in the hospitality industry? As Coordinator, Global Servicing, North America you will join LHW’s Americas Servicing Team to operationalize hotel reservations and related services. You will collaborate with Operations, Sales, and Marketing colleagues across The Americas to help deliver high-impact activities that drive revenue to our member hotels, build relationships with external customers, and develop brand awareness.

This is an entry-level, individual contributor, full-time position located in Mexico City, Mexico. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our office location 2 days a week.

Key Goals & Objectives:

  • Relationships: Establish relationships with key stakeholders (travel agents, direct consumers, and hoteliers) to achieve our purpose as well as maintain all performance standards.
  • Performance: Achieve set financial and operational KPI targets, including but not limited to revenue, conversion rate, case closure time, NPS/CSAT score, call abandon rate, etc.
  • Quality: Consistently achieve exceptional performance ratings on call and email observations.
  • Excellence: Achieve substantial product knowledge about member hotels to be their representative and ambassador while delivering high-value impact to their business.

Responsibilities:

  • In English, handle phone calls, emails, and instant messages in an omni-channel framework, servicing current and potential customers and member hotels in a timely and professional manner.
  • Check availability, rates, policies, room descriptions, and property features at member hotels through the Central Reservations System and related tools.
  • Present features and benefits of the LHW brand and its member hotels during conversations with customers, leveraging skills and relationships to convert reservations.
  • Process special requests related to confirmed bookings for added services such as prepayments, room configuration, etc.
  • Maintain effective follow-up processes for pending requests, as well as offer efficient expectation management throughout all interactions with internal and external customers.
  • Provide clients with high-level travel consultancy on hotel, destination, and itinerary suggestions.
  • Promote, enroll, and renew memberships in the company’s loyalty program, The Leaders Club.
  • Diffuse customer issues, being ready to engage with difficult situations and assess when to escalate to manager.
  • Ensure proper usage of all corporate tools, such as the reservations system and the CRM platform.
  • Maintain sound understanding and adherence to all LHW policies and procedures.
  • Commit to safe handling of sensitive information and data, abiding by all security guidelines.
  • Actively participate in team meetings and company conferences.
  • Attend member hotel presentations and office visits.
  • Represent LHW at client events when needed.

Of course, this is just a sample of the work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at the company’s discretion, or otherwise applicable with local law.

Requirements & Experience:

  • Bilingual/Fluent English and Spanish, both spoken and written.
  • Bachelor’s Degree in Hotel Management, Tourism, Marketing, Business or similar.
  • 2+ years of customer service or related experience preferred.
  • Hospitality, travel, luxury, international experience preferred.
  • Comfortable with Microsoft Office: Teams, Excel, Outlook, PowerPoint, SharePoint, Word.
  • Salesforce experience is an advantage but not required.
  • Portuguese language is an advantage.

Skills & Abilities:

  • Strong organization and prioritization skills, as well as attention to detail.
  • Ability to work well in a fast-paced, global, and collaborative environment.
  • Ability to influence and build trust both internally and externally.
  • Efficient problem-solving skills and ability to make sound decisions.
  • Solid knowledge of general Geography.
  • Professional and polished presence.

  • Coordinator, Marketing B2B

    hace 4 semanas

    Ciudad de México Sony Pictures Entertainment, Inc. A tiempo completo

    **Job Description: Marketing B2B Coordinator** **Role summary**: The key role of the B2B Mexico Marketing Coordinator is to provide support in all processes and activities relating to the day-to-day execution of the B2B Mexico Marketing Plan for all SPT L.O.B. The B2B Mexico Marketing Coordinator has an enthusiastic interest and ever-growing competence in...

  • Graphic Artwork Coordinator

    hace 4 semanas

    Ciudad de México Zoetis A tiempo completo

    The Graphic Artwork Coordinator will ensure delivery of the artwork needed for relabeling purposes. The Graphic Artwork Coordinator will define metrics to close Quality Notifications (QNs) on the established time, identifying periodic goals for the accomplishment of the annual objectives, according to the needs of the involved markets. The Graphic Artwork...

  • Marketing Coordinator

    hace 4 semanas

    Ciudad de México Hilton Worldwide, Inc. A tiempo completo

    Job Description - Marketing Coordinator (HOT0ACCH) Job Description Job Number: Marketing Coordinator ( Job Number: HOT0ACCH ) Work Locations Work Locations : Double Tree by Hilton Mexico City Santa Fe Calle 3 No. 55 Mexico City 1219 A Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the...

  • IT Coordinator

    hace 1 semana

    Ciudad de México Hilton A tiempo completo

    An IT Coordinator will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. **What will I be doing?** As an IT Coordinator, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its...

  • Marketing Coordinator

    hace 4 semanas

    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Marketing Coordinator will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing plan to increase hotel brand awareness.What will I be doing?As Marketing Coordinator, you will work with the Director of Business Development or Marketing Manager to assist in the implementation of the marketing...

  • Business Development Coordinator

    hace 4 semanas

    Ciudad de México Global University Systems A tiempo completo

    **_Global University Systems (GUS) _**_is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including...

  • Groups Coordinator

    hace 1 día

    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Groups Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure.What will I be doing?As Groups Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible...

  • Mexico Project Coordinator

    hace 5 días

    México Terra Global Capital A tiempo completo

    Company Summary Founded in 2006, Terra Global is a woman-run, women-owned for-profit social enterprise, and small business. Terra Global's mission is to facilitate financially, socially, and environmentally sustainable landscapes around the world. Terra Global is an established global leader in sustainable forest and agriculture program development,...

  • IT Architecture Coordinator

    hace 4 semanas

    Ciudad de México LVMH A tiempo completo

    **Position**: IT Architecture Coordinator **Profile**: **IT Architecture Coordinator** **Job Summary**: Our company is seeking an experienced IT Coordinator to join our team and lead the Systems, Architecture, and Integrations department. They should also have an excellent understanding of information systems, enterprise architecture, and system...

  • Account Coordinator

    hace 4 semanas

    Ciudad de México HH Global A tiempo completo

    **ACCOUNT CORDINATOR** El coordinador de cuentas será responsable de apoyar al director o gerente de cuentas y a otros miembros del equipo de cuentas en el desarrollo y la coordinación de todos los proyectos. Será responsable de todos los aspectos de la producción, las compras y la ejecución de la cuenta o el proyecto. Esta persona trabajará con los...

  • Logistics Coordinator

    hace 4 semanas

    México Pakndrop A tiempo completo

    **IF YOU ARE PROACTIVE AND ENTHUSIASTIC, WE ARE LOOKING FOR YOU!!!** **Description** - A leading company in its field is requesting a **LOGISTICS COORDINATOR** for our branch in Cancun. **Details** - **Schedule**:Full time - **Workspace**:In-person **Benefits** - Employment stability - Competitive Salary - Legal benefits (IMSS, vacations,...

  • LATAM Logistics Coordinator

    hace 2 semanas

    Ciudad de México Kering A tiempo completo

    SummaryThe Logistics Coordinator is responsible for daily follow up on import and export operations throughout the Region (Mexico, Brazil, Chile, Panama, Aruba, Dominican Republic, and emerging markets), partnering with local brokers, freight forwarder and courier companies; coordinating and ensuring merchandise is delivered as planned. The coordinator will...

  • LATAM Logistics Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Kering A tiempo completo

    SummaryThe Logistics Coordinator is responsible for daily follow up on import and export operations throughout the Region (Mexico, Brazil, Chile, Panama, Aruba, Dominican Republic, and emerging markets), partnering with local brokers, freight forwarder and courier companies; coordinating and ensuring merchandise is delivered as planned. The coordinator will...

  • IT Coordinator

    hace 5 días

    Ciudad de México LVMH A tiempo completo

    **Position**: IT Coordinator (Systems, Architecture and Integrations) **Profile**: **IT Coordinator (Systems, Architecture and Integrations)** **Job Summary**: Our company is seeking an experienced IT Coordinator to join our team and lead the Systems, Architecture, and Integrations department. They should also have an excellent understanding of...

  • Marketing Coordinator

    hace 2 semanas

    Ciudad de México TD SYNNEX A tiempo completo

    **Essential Duties & Responsibilities** - Directs the development of company marketing programs. - Responsible for assessment of existing and potential markets, coordination of definition of marketing activities and their results (KPI). - Activities may include product advertising/promotion; planning, developing, and implementing multiple channel programs;...

  • Principal HR Coordinator

    hace 4 semanas

    Ciudad de México Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Event Marketing Coordinator

    hace 4 semanas

    Ciudad de México IQVIA LLC A tiempo completo

    Event Marketing Coordinator page is loaded Event Marketing Coordinator Apply locations Mexico City, Mexico Buenos Aires, Argentina time type Full time posted on Posted 2 Days Ago job requisition id R1411806 RESPONSIBILITIES As a member of the Q2 Solutions Marketing team, the Event Marketing Coordinator has diverse responsibilities that include: ...

  • Traffic Coordinator

    hace 3 semanas

    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Traffic CoordinatorJob DescriptionConcentrix Catalyst is the experience design and engineering team of Concentrix a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.The Catalyst Team is...

  • Workplace Exp Coordinator

    hace 6 días

    Ciudad de México CBRE Group, Inc. A tiempo completo

    CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. Our mission is to realize the potential of our clients, professionals and partners by building the real estate...

  • Jv Accounting Coordinator

    hace 4 semanas

    Ciudad de México ENI A tiempo completo

    OPEN DATE-CLOSING DATE: 19/05/2023-18/06/2023 North America-Mexico-MEXICO CITY-MX-MEXICO CITY PROFESSIONAL FAMILY: ACCOUNTING AND FINANCIAL STATEMENTS Home National | Expert | Residential **IRC223248 - JV ACCOUNTING COORDINATOR** At **Eni**, we are looking for a **Joint Ventures Accounting Coordinator** within **Eni Mexico **in **Mexico City, Mexico**....