CBS Order to Invoice Analyst

No Relocation Assistance Offered
# 158930 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
 

Job Summary
Responsible for total customer service management for assigned customer accounts: runs, and performs when vital, the aspects of the order to invoice (O2I) cycle while encouraging effective relationships with both customers and CP colleagues. Accountable for successful order management and supervising all the process to assure timely deliveries to Customers. Leads the customer service relationship by serving as the primary contact point for communications related to orders and deliveries. Most customers will be internal customers, mostly CDO team which requires excellent communication skills

Main Responsibilities

• Lead the O2I within CP Best Practice standards (“Essentials”). 
• Develop effective internal customer communications and relations to facilitate effective fulfilment. 
• Collaborate with local Customer Development Teams (CDTs) and Logistics to investigate and resolve the management and delivery issues.
• Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
• Support and implement all sales policies (terms and conditions) with customers. 
• Analyze and work together with local CDTs to determine appropriate action to resolve issues relative to customer concerns (Refusals and returns).
• Follow-up Logistics execution of returns and refusals. 
• Work with local teams (Logistics and CDTs) to eliminate supply chain inefficiencies and reduce costs in the O2I  process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
• Use SAP order processing and fulfillment applications to handle and efficiently complete the process while minimizing manual intervention (“touches”).
• Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when vital to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
• Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management. 

Education and Qualifications: 

• Validated experience in CS&L (1 to 3 years). 
• Sophisticated English (Intermediate / Advanced)
• Google suite (Docs, Sheets)
• Digital Tools (Domo, Data Studio)

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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