Sr. Customer Quality Manager

hace 17 horas

Hermosillo, México Michael Page International México Reclutamiento Especializado S.A. de C.V A tiempo completo

Lead regional OEM quality strategy across the Americas.Drive executive-level impact in a global manufacturing leader.Sobre nuestro clienteOur client is a global leader in the industrial and manufacturing sector, recognized for its innovation and commitment to delivering high-quality products. With a strong presence across multiple markets, primarily in the automotive industry, the company focuses on precision engineering, operational excellence, and developing solutions that drive safety, sustainability, and technological advancement.DescripciónLead customer quality strategy across the Americas, acting as the main point of contact for major automotive OEMs and ensuring alignment with business objectives.Manage high-impact customer escalations and executive-level communications, representing the company with confidence in critical situations.Act as the voice of the customer, driving cross-functional collaboration and implementing proactive quality initiatives to improve performance.Conduct regular customer visits and business reviews, presenting data-driven improvement plans to senior leadership and OEM stakeholders.Oversee warranty programs and corrective action processes, ensuring consistent application of tools such as 8D, PFMEA, Root Cause Analysis, and IATF16949 standards.Drive continuous improvement and risk mitigation strategies, standardizing processes and enhancing customer scorecard performance across multiple sites.Lead and develop a multicultural team across Mexico and the U.S., fostering talent growth and preparing successors for future leadership roles.Perfil buscadoA successful Sr. Customer Quality Manager should have:Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or Electronics); Master's preferred.15+ years in automotive manufacturing, with at least 10 years working directly with OEMs (Ford, GM, Toyota, Honda, Stellantis).Proven leadership of regional or multi-site teams within complex, matrix organizations.Strong technical foundation in product design, testing, or manufacturing, plus experience managing warranty programs and escalations.Expertise in quality systems and tools: IATF16949, APQP, PPAP, 8D, PFMEA, Root Cause; Six Sigma or Shainin certifications preferred.Executive-level communication skills in English and Spanish, with strategic thinking and stakeholder management.Willingness to travel 20-30% across the U.S. and Mexico for customer visits and escalations.Qué OfrecemosOpportunity to lead a regional function within a world-class engineering and manufacturing organization.Exposure to global OEM relationships and high-impact quality programs.Competitive compensation package including relocation benefits.Long-term career growth opportunities toward Director-level and global leadership roles. #J-18808-Ljbffr

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