Dispatcher / Customer Service Representative (Remote – Mexico)
hace 1 semana
Dispatcher / Customer Service Representative (Remote – Mexico) U.S.-Based Fire & Water Restoration Company 💻 Remote | Full-Time 💰 $6.00 – $9.00 USD per hour (DOE) 🌎 Work with a U.S. company from Mexico About Romexterra Construction Romexterra Construction Inc. is a trusted, family-owned Fire and Water Restoration company based in the United States, proudly serving customers since 2003. We are known for fast response, professionalism, and doing the right thing for our customers during emergencies. We are seeking a high-performing Dispatcher / Customer Service Representative to support our U.S. operations remotely from Mexico. Position Overview As a Dispatcher / Customer Service Representative, you will be the first point of contact for customers experiencing emergencies. This role is critical to our success and requires excellent English communication skills, strong organization, and the ability to stay calm under pressure. You will handle inbound calls, gather essential information, dispatch crews, manage schedules, and ensure customers feel supported during stressful situations. ⚠️ English fluency is REQUIRED (spoken and written). This is not optional. Key Responsibilities Answer inbound calls from U.S. customers in English (Spanish a plus) Gather accurate information and assess customer needs Dispatch technicians, vehicles, and equipment efficiently Manage daily and weekly schedules Coordinate resources and adjust schedules in real time Handle customer concerns professionally and empathetically Document all interactions accurately in CRM systems Follow company procedures, scripts, and communication standards Go above and beyond to ensure customer satisfaction Required Skills & Qualifications Fluent English (spoken and written) – REQUIRED Minimum 2–3 years experience in dispatch, customer service, or call center roles Strong phone etiquette and active listening skills Ability to multitask and manage high call volumes Comfortable working with CRM systems and scheduling tools Calm, professional, and solution-oriented under pressure Reliable internet connection and quiet home workspace Preferred (Not Required) Experience in restoration, construction, or emergency services Bilingual English/Spanish Prior experience supporting U.S.-based companies Schedule Full-time, Monday–Friday On-call availability may be required Occasional weekends or holidays, depending on operations Compensation & Benefits Hourly Pay: $6.00 – $9.00 USD (based on experience and performance) Paid in USD Performance-based raises Long-term growth opportunities with a stable U.S. company Work-from-home flexibility Why Join Romexterra Stable, long-term U.S. company Clear expectations and a professional environment Competitive pay for the Mexican market Opportunity to grow with an expanding organization Work that makes a real difference during customer emergencies How to Apply Apply only if you speak fluent English and are comfortable handling live phone calls with U.S. customers. This employer may use applicant screening tools, including AI-assisted evaluation, in accordance with Illinois law. A human review of your application is available upon request. #J-18808-Ljbffr
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