Help Desk Analyst L1.5

hace 1 semana


Xico, México Stefanini Latam A tiempo completo

In Odoo we believe in diversity, inclusion and excellence in customer service.We are looking for passionate people who share our vision and are willing to make a difference.This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcomeAbout the job:Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future successWe're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.Responsibilities:Become an expert on all of the features and functions within Odoo's software applicationsProvide expertise to clients seeking to use Odoo applications effectivelyCreate solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone callsMaximize customer satisfaction through a timely and accurate resolution of customer inquiries/issuesGather feedback: our product team loves to crank out features that our users are asking forBoost Customer Satisfaction and productivity.Must-Have:Passion for software productsBilingual proficiencyAbility to communicate technical concepts clearly and effectively, both written and orallyAbility to learnCritical learning and social setting.Nice to Have:Business experience at an ERPExperience/knowledge with tickets-supportSociable and outgoingWhat we offer:Salary: Starting from $22,000.00 gross , based on experience.Remote Work: Home Office twice a week (after the initial training period). #J-18808-Ljbffr



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