Delivery Management Lead

hace 1 semana

Xico, México Bringit A tiempo completo

Objective As a Delivery Management Lead, you will be responsible for providing day-to-day support to a team of direct reports while managing a small client portfolio of engagements. A successful DM at Bring IT can prioritize their schedule to assist with escalations, solution architecting, and recruiting support to ensure priorities are measured and handled. Main responsibilities / functions Manage Customers relationship and escalations (2nd point of escalation) Day to day direct reports management (PMs, Sr. BSAs and BSAs) Manage day to day project execution done by external partners Guide teams to deliver projects using the appropriate BringIT project management methodology Own and drive Portfolio Review Weekly Meeting (Internal) Accountable for Project Execution and Results which includes but no limited to: Plan Hours vs Actuals, On time delivery and quality Own time tracker weekly review and approval / reject. Own Resource to Project Allocation process Own resource availability and give visibility to Sales Team about capacity Provide performance reviews, training guidance Make hiring decisions Strong partnership and communication with support towers (PMO, Solutions, Shared Services and BringIT Care) as well as back-office team (HR, Finance) Strong partnership and communication with external partners US Implementation P&L Invoicing Forecast (Milestone, Monthly and T&M). Technical Requirements Full ERP Certification in NetSuite is ideal or is working toward the ERP certification Experience on Suite Success Methodology Desired Skills & Qualifications Experience leading 10+ end-to-end NetSuite implementations Accounting functional background (CPA or Operational) Prior experience managing a team of 3+ direct reports including 1 : 1's, performance reviews and other people management activities Ability to prioritize and use business etiquette to ensure communication and support are set up for internal teams and clients Undergraduate degree in relevant field or MBA or equivalent work experience Comprehensive understanding web technologies landscape and industry standards Experience and knowledge of best practices surrounding ERP Understand SDLC, project management methodology (Agile / Waterfall) #J-18808-Ljbffr

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