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Job Summary – Senior Delivery Specialist (BIPO México) Location: Polanco, Mexico CityWork modality: On-site with 2 days of remote work per week, CDMX PolancoReports to: Deputy Country Manager (CDMX)Role type: Client-facing contact window, Project managementsLanguage requirement: Intermediate-advanced English (spoken and written, for reporting and calls)Key Responsibilities:Procced and operate the end-to-end client employee’s hiring process including on boarding & off boarding, work visa , reimbursement process etc.Keeping Client Daliy Communication and Client service delivery as client contact window.Payroll process (monthly, semimonthly, weekly) for multiple clients in MexicoEnsure compliance with local labor, tax, and social security laws in MexicoCollaborate with Clients’ finance, legal, and HR departments to resolve issues, audits, and special requests. Answering client all the inquiries and guideline client all the feedback.Ensure compliance with service level agreements (SLAs) and performance indicators (KPIs) established with clients.Lead the onboarding and kick off of new clients for EOR projectsManagement of different vendor for making sure the hiring process is smoothlyStay up to date with changes in labor and tax legislationUse BIPO Platform and Payroll calcultion system to double check and review payrollKeeping Client Daliy Communication and Client service deliveryRequirements:Bachelor’s degree in Mexico Human Resources, Accounting, Business Administration, Finance, or related field.Minimum of 3 years of experience in payroll operationsProven experience managing payroll and local Statury Benefits in MexicoStrong knowledge of labor and tax regulations in MexicoAdvanced proficiency in Excel and payroll systems (e.g., Meta4, SAP, ADP, Runacetc.).Intermediate to advanced English for face to face client communication (required for regional client communication).Looking for someone extremely organized, urgent, accountable, and able to multitask under pressure.Nice to Have:Experience in outsourcing or shared services environments.Certification in payroll and Mexico labor law.Familiarity with ERP integration and automation tools.Has Similar Global/ Local Payroll company’s work experience.Salary Range: BIPO will offer the home office internet and Phone allowance to candidates as additional bonus.And there will be one month’s annual performance bonus, but it should be depended on employee’s performance and company decision in April of each year .Prefer the candidate has good English communication skill and has similar work experience in the same industry especially about EOR work experience.Service Delivery Specialist The Service Delivery Specialist will be responsible for leading end-to-end client’s project employee hiring, payroll operations for multiple clients across in Mexico. This role ensures full compliance with local regulations, accuracy in payroll processing, and timely delivery in accordance with client-specific agreements. The position is also key in driving continuous process improvement, automation initiatives, and managing a cross-functional team.
