Healthcare - Clinical Service Desk / Helpdesk

hace 3 semanas

Puebla, México Ntt Data A tiempo completo

Descripción del trabajo We are currently seeking a Helpdesk Associate to join our Clinical Service Desk team. This position will have the opportunity to work from home / remote from your home office located within Mexico. Job Responsibilities This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. It is a call center environment in which we support our customers 24x7x365. Tracking and documenting the appropriate comments, and close or escalated the incident tickets and related issues in a timely manner. Responsible for driving resolution of incidents on a 24/7 desk. Basic Qualifications Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience. Minimum of 1 year of experience in a call center environment. Minimum of 1 year of technical troubleshooting experience. High school diploma or equivalent required. Preferred Skills Associate degree, technical college or some college coursework. 1+ years technical / clinical care delivery experience. Demonstrates a service philosophy in all interactions with clinicians and colleagues. Strong communication and interpersonal skills. About NTT DATA Services NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Job Segment Help Desk, Information Technology, Consulting, Technology Service Desk • Puebla (de los Angeles), México #J-18808-Ljbffr

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