Collections Specialist
hace 24 minutos
Responsibilities Manage and monitor overdue accounts to ensure timely collections. Prioritize collections on large dollar amounts to drive working capital improvements. Communicate with customers through telephone and email to obtain payment information on outstanding receivables. Make outbound calls to direct customers with overdue payments to ensure timely resolution and payment collection. Maintain accurate records of customer interactions and payment statuses. Send statements, invoice copies, supporting documents to customers as required. Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools. Must recognize when to escape account issues. Take the necessary actions alegre to maintain the highest level of customer satisfaction. Provide timely assistance and resolution to customers on AR-related concerns. Negotiate payment schedules with customers, to allow for continued shipments, while eliminating the past due balance. Work closely with Sales, Customer Service, Pricing, Logistics, to resolve any issues. Demonstrate a working knowledge of Brady’siebe invoices, sales orders, credits, debit memo, cash application, and customers' purchase orders. Support team members and works toward accomplishing individual and team goals. Prioritize collections on large dollar amounts to drive working capital improvements. Understand and follow all Credit & Collection related policies and procedures. Assist with specific projects when required. Work closely with e-billing team to make sure invoices are uploaded to customers' portals. Provide excellent customer service by addressing inquiries, resolving issues, and offering support to customers regarding their accounts. Collaborate with internal teams to resolve customer payment issues effectively.Qualifications Strong organizational and time-management skills. Attention to detail. Fluent in English, with Excellent verbal and written communication skills. Finance/Accounting/Business related studies. Enthusiastic, self-motivated. Ability to meet a 75 call average each day which is both inbound and outbound call totals. Ability to work in a fast paced environment (multitask, sense of urgency). Strong analytical and problem solving skills. Strong customer service skills (work involves interaction with internal and external customers). Microsoft Excel- Medium level. SAP experience Diversity awareness, inclusive behavior. Understand and follow all Credit & Collection related policies and procedures.Experience• 2+ years of Accounts Receivable or Accounting related experience* If position is to manage Brady Mexico’s portfolios, experience with Mexico’s electronic invoicing SAT requirements and regulations. #J-18808-Ljbffr
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