Grocery / Supermarket Retail Consultant - Mexico

This role will be structured as a B2B or independent contract paid in USDRemote in the Greater Mexico City Area with regional travelWho We AreFocal Systems is the industry leader in retail AI solutions.We are a Silicon Valley based startup that has more than doubled in size every year since our founding.Our mission is to automate and optimize brick and mortar retail using deep learning computer vision.Focal has been deployed at scale with the top retailers in the world.We recently closed our Series B funding and we're growingWe are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.What We Are Looking ForWe are looking for a results-driven Grocery / Supermarket Retail Consultant to play a critical role in our Customer Success Organization and ensure our retail partners achieve a meaningful ROI through the use of our solutions.You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering / product team.What You Will Be DoingKey results to deliver :1. Maximize Customer Utilizationa. You will drive change management and adoption by providing an exceptional onboarding experience to Focal's customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels2. Increase Customer Satisfactiona. Be the voice / champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmapb. Strengthen customer engagement and adoption by traveling to Focal stores within territoryc. Increase advocacy by maximizing Net Promoter Score amongst your storesd. Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes3. Demonstrate Measurable ROI to the Customera. Act as customer's strategic advisor to help define, implement, and adopt best practicesb. Quantify improvements to current store operations enabled by Focal automation solutionsc. Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive resultsWhat You Need to Be SuccessfulBachelor's degree or equivalentYou've worked directly in a grocery / supermarket environment preferably on digital transformation and / or process improvement initiatives6+ years in a client-facing role, including customer success, account management, consulting, project management, change management or onboarding / trainingMust be fluent with Spanish & English and have excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationshipsStrategic / big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectivesStart-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a teamMust Have : Reliable vehicle and ability to commute to regional storesWhy Focal SystemsStrong Values and Mission : We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inceptionExceptional Team : We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-artOutstanding Partners : We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.What we offerWe care deeply about the health, happiness, and wellbeing of all of our employees.We offer :Competitive Salary & Attractive StockPaid Time OffTeam RetreatsEducation grants #J-18808-Ljbffr