Customer Service Associate
hace 3 semanas
Customer Service Associate Associate III - BPM Who we are UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer‑centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and better outcomes for our communities. You Are Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations. The Associate will mentor new call center agents as well as support the improvement of peers. The service center will be open from 8 am‑6 pm CST USA and will include related schedules. The Opportunity Receive and respond to inbound phone calls for customer assistance Be a peer mentor Take escalated calls and issues as experience dictates Respond to outbound phone call requests Document all calls in ticketing and tracking systems Respond to customer inquiries and provide data to customers within a required time frame Act as liaison between claims department and providers Research customer claims in the primary payor systems Ensure highest level of customer service on every call, maintaining a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts. What you need High school degree required; Bachelor’s degree preferred with three (3) plus years of relevant professional experience in Healthcare claims operations for a large national/regional or Blue‑Sky health plan or insurance company and/or TPA. Previous Health Care Call Center/Customer Service Experience. Desired skills: Knowledge of physician practice and hospital coding, billing and medical terminology. Experience with UB/Institutional (UB04); Professional (CMS) claims and HIPAA‑compliant EDI formats for claims related exchanges. Understanding of CMS guidelines for claims processing. Must be able to work with minimal supervision. Excellent verbal and written communication skills. What we believe Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST HealthProof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. USTHealthproof LI-LR1 Crear una alerta de empleo para esta búsqueda #J-18808-Ljbffr
-
Customer Service Associate
hace 3 semanas
Xico, México Kidzania A tiempo completoKidZania is an international company dedicated to children entertainment. We are looking for your talent as a Customer Service Associate – Santa Fe. Requirements Bachelor's Degree: Business Administration, Public Relations, Marketing or related Minimum experience: 1 year as Customer Service Associate Advanced English Availability to work 9 hours with...
-
Customer Service Associate I
hace 3 semanas
Xico, México Dollar Tree Stores A tiempo completoDescripción del trabajo Join to apply for the Customer Service Associate I role at Dollar Tree Stores. Be among the first 25 applicants. We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Responsabilidades Assist customers with questions and recommendations. Manage sales transactions...
-
Customer Service Operations Associate
hace 7 días
xico, México Computacenter Mexico A tiempo completoA leading customer service provider is seeking a Customer Service Operations professional in Mexico, Veracruz. In this role, you will support order flow and resolve customer issues while enhancing the overall customer journey. Ideal candidates will have 2-3 years experience in customer service and possess strong problem-solving and communication skills,...
-
Customer Service Operations Associate
hace 5 días
Xico, México Computacenter Mexico A tiempo completoA leading customer service provider is seeking a Customer Service Operations professional in Mexico, Veracruz. In this role, you will support order flow and resolve customer issues while enhancing the overall customer journey. Ideal candidates will have 2-3 years experience in customer service and possess strong problem-solving and communication skills,...
-
Customer Service Operations Associate
hace 2 semanas
Xico, México Citi A tiempo completoA leading customer service company in Mexico is looking for a Customer Service Operations professional. You will enhance the end-to-end customer journey by ensuring accurate order flow and resolving issues swiftly. This entry-level role offers growth opportunities and competitive perks. Ideal candidates will have experience in customer service and logistics,...
-
Customer Service
hace 5 días
Xico, México Citi A tiempo completoA leading streetwear brand organization is looking for a Customer Service Operations individual to enhance the customer journey and support order flow. In this role, you will identify customer needs, monitor orders, and collaborate with multiple teams to resolve issues. The ideal candidate will have 2-3 years of experience in customer service, have strong...
-
Style & Service Associate
hace 3 semanas
Xico, México American Eagle Outfitters Inc. A tiempo completoA leading apparel brand in Benito Juárez, Quintana Roo, is seeking a Sales Associate to provide exceptional customer service and drive sales.The role involves maintaining store presentation, engaging with customers, and supporting team efforts.Ideal candidates will have a background in retail, strong communication skills, and the ability to work in a...
-
Customer Service Operations Associate
hace 5 días
Xico, México Factor Uno A tiempo completoA prominent apparel company in Mexico is seeking a Customer Service Operations professional to enhance the customer journey. In this role, you'll support order flow, resolve issues, and improve processes. Required qualifications include 2-3 years in customer service and proficiency in English. Benefits include performance bonuses, food vouchers, and...
-
Customer Experience Associate
hace 3 semanas
Xico, México Royal Holiday A tiempo completoDescripción del trabajo Royal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Royal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico). Our...
-
Bilingual Customer Service
hace 2 semanas
Xico, México Hotel San Fernando - Part Of Hyatt A tiempo completoA leading streetwear brand collective is seeking a Customer Service Operations professional in Xico. This role requires a minimum of 2-3 years experience in customer service or operations, with a strong focus on problem-solving and attention to detail. You'll collaborate with various teams and ensure a seamless end-to-end customer journey. Attractive...
