Engineer - Support
hace 3 días
Overview It\'s fun to work in a company where people truly BELIEVE in what they\'re doing We\'re committed to bringing passion and customer focus to the business. The company\u2019s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We\u2019re one of the few legitimate companies offering jobs that are 100% remote, work from home. We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. NOTE: Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24/7 availability is required Responsibilities and Duties Take ownership of support incidents and use all available resources and knowledge to resolve them Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets Take emergency call rotations every few weeks, where 24/7 availability is required Eligibility criteria 2-3 years experience in a telco technical role - preferably in Support/Managed Services Fluent in English (written and spoken) Proficiency Linux/Unix platforms administration Excellent problem solving and troubleshooting skills Degree in Computer Science or Engineering Ability to take emergency shifts every few weeks Technical Skills required Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server) Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus Familiarity with telecom BSS products is big plus Shell script writing for simple tasks/debugging is a big plus Experience with virtualization infrastructure (VMware vSphere or Oracle VM Server) is a plus Soft Skills required Ability to communicate confidently with highly technical customers using perfect written and spoken English Customer advocacy, empathy and keen attention to detail Knowledge base article and playbook preparation for building up team reference documentation #J-18808-Ljbffr
-
Technical Support Engineer
hace 3 días
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Technical Support Engineer
hace 22 horas
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Technical Support Engineer
hace 3 días
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
-
Technical Support Engineer
hace 22 horas
Mexico City Harry James Group A tiempo completoThe Harry James Group is working in partnership with a sustainable energy company, looking for a Technical Support Engineer to join their Energy Storage and Optimization Lifecycle Management team. Seeking an individual that is passionate about energy storage and clean energy solutions to be part of this global customer-driven organization, working with high...
-
.Net Support Engineer
hace 3 semanas
Mexico City Capgemini A tiempo completoRH: Daniela Márquez Location: any state of Mexico General description .NET Support Engineer to provide technical support and maintenance for applications built on the.NET framework. NET, SQL, and Core Java technologies. Provide L2/L3 support for .NET-based applications, ensuring timely resolution of issues. Analyze and troubleshoot application errors,...
-
Platform Support Engineer
hace 4 semanas
Mexico City PowerToFly A tiempo completoPlatform Support Engineer fulltime | possible hiring locations: UK, Poland, Ireland, Mexico or India | no sponsorship provided Are you ready to take ownership and solve complex technical challenges? Do you thrive in dynamic environments where collaboration and curiosity drive success? Are you passionate about mentoring others and delivering exceptional...
-
Platform Support Engineer
hace 4 semanas
Mexico City PowerToFly A tiempo completoPlatform Support Engineer fulltime | possible hiring locations: UK, Poland, Ireland, Mexico or India | no sponsorship provided Are you ready to take ownership and solve complex technical challenges? Do you thrive in dynamic environments where collaboration and curiosity drive success? Are you passionate about mentoring others and delivering exceptional...
-
Technical Support Engineer
hace 3 días
Mexico City TK Recruitment A tiempo completoOverviewMy client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.RoleYou will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...
-
Support Engineer
hace 3 días
Mexico City Stech Technology UK Limited A tiempo completoAbout the RoleWe are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with...
-
Support Engineer
hace 22 horas
Mexico City Stech Technology UK Limited A tiempo completoAbout the RoleWe are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with...
