Call Center Representative

Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you\u2019re a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Resolve customer issues on the first call through effective problem-solving.Research and retrieve information across systems to support customer needs.Accurately document interactions and process claims.Guide customers through options to find the best solutions.Follow scripts, policies, and procedures while using available resources.Protect customer privacy and handle sensitive information appropriately.Escalate complex issues to the appropriate team members.Stay current with training, updates, and program knowledge.Maintain consistent attendance and adhere to scheduling requirements.Candidate QualificationsQualificationsMust be 18 years or olderHigh school diploma or equivalentStrong communication and organizational skillsTyping speed of 20+ WPMBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsReliable and punctualSkilled in troubleshooting and follow-upAble to multitask and self-manage effectivelyExcellent interpersonal skillsPreferred (Not Required)1+ year of experience in customer service, tech support, sales, or administrative rolesExperience in state or federal work environmentsCompensation and BenefitsWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect From MCIPaid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even carsHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Career Growth: Focus on internal promotions with significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Physical RequirementsThis job operates in a professional office environment. You will be largely sedentary and may sit/stand for long periods while using a computer and telephone headset. You may need to move about the office to accomplish tasks; you should be able to reach in any direction and lift or move objects up to 40 pounds.Conditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. MCI will not discriminate against any applicant on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.About MCIMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. #J-18808-Ljbffr