Wellness Guide I
hace 2 semanas
The Wellness Guide I/Customer Care Representative will be responsible for, but not limited to the following, answering customer questions, attending to customer concerns, processing refunds, replacements, & orders, making product recommendations, helping customers track their order through chat, text, & phone call. The position will be directly supporting the Customer Experience Department. The job requires a detailed understanding of the full MS Office Suite & Internet software, such as Customer Relationship Management & eCommerce platforms, extreme competency at solving problems collaboratively, & relevant customer support experience in the past. This job is a temporary (contract), hourly, full-time (40hr/wk), paid, remote position with a compensation of MXN $****** per hour. This temporary role will run from October 6, **** - February 28, ****. After onboarding, contractors will work one of the following shifts: 8am to 5pm EST - Monday through Friday 12pm to 9pm EST - Monday through Friday 1pm to 10pm EST - Monday through Friday Responsibilities Follow communication procedures, guidelines, & policies. Talk with customers by phone, text, or web chat regarding product information, order questions, or changes in subscription service. Assist with the placement of orders, refunds, or exchanges. Proficient in taking payment information & other pertinent information such as addresses & phone numbers. Reach out to customers & verify account information via phone call or text. Maintain customer confidence & protect operations by keeping sensitive information confidential. Capable of managing large amounts of incoming calls or open tickets. Identify & assess customers' needs to achieve customer satisfaction; go the extra mile to engage customers. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. The ability to identify with the feelings of others to communicate clearly, accordingly, & effectively both verbally & in other forms. Handle complaints, provide appropriate solutions & alternatives within the time limits & follow up to ensure resolution. Ability to explain to customers the support processes within the organization. Capable of taking on new skills quickly to provide direct support to customers. Build sustainable professional relationships of trust through open & interactive communication. Provide accurate, valid, & complete information by using the right methods/tools. Contributes to team effort by accomplishing related tasks as needed. Other responsibilities as assigned. #J-18808-Ljbffr
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General Manager
hace 3 semanas
Xico, México Restore Hyper Wellness - Rhws022 A tiempo completoDescripción del trabajo Restore Hyper Wellness es el principal proveedor minorista de modalidades alternativas de salud y bienestar en los Estados Unidos. Nuestro objetivo es hacer que Hyper Wellness® sea ampliamente accesible, asequible y divertido. Esto significa ayudar a personas de todos los ámbitos de la vida a sentirse mejor y a rendir a un nivel...
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General Manager
hace 3 semanas
Xico, México Restore Hyper Wellness - Rhws022 A tiempo completoDescripción del trabajo Restore Hyper Wellness es el principal proveedor minorista de modalidades alternativas de salud y bienestar en los Estados Unidos. Nuestro objetivo es hacer que Hyper Wellness® sea ampliamente accesible, asequible y divertido. Esto significa ayudar a personas de todos los ámbitos de la vida a sentirse mejor y a rendir a un nivel...
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General Manager
hace 3 semanas
Xico, México Restore Hyper Wellness - Rhws022 A tiempo completoDescripción del trabajo Restore Hyper Wellness es el principal proveedor minorista de modalidades alternativas de salud y bienestar en los Estados Unidos. Nuestro objetivo es hacer que Hyper Wellness® sea ampliamente accesible, asequible y divertido. Esto significa ayudar a personas de todos los ámbitos de la vida a sentirse mejor y a rendir a un nivel...
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Finance Rptg Analyst I
hace 24 horas
Xico, México Citi A tiempo completoInternational Reporting Tax Sr Analyst Azcapotzalco, Distrito Federal PepsiCo The Opportunity The position is responsible for coordinate review and prepare tax reporting figures and explanations according with FAS 109 rules (USGAAP) of all LATAM entities (92) on monthly, quarterly and annual basis of current, deferred and forecast taxes. Provide technical...
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Finance Rptg Analyst I
hace 7 días
Xico, México Citi A tiempo completoInternational Reporting Tax Sr Analyst Azcapotzalco, Distrito Federal PepsiCo The Opportunity The position is responsible for coordinate review and prepare tax reporting figures and explanations according with FAS 109 rules (USGAAP) of all LATAM entities (92) on monthly, quarterly and annual basis of current, deferred and forecast taxes. Provide technical...
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It Engineer I
hace 3 semanas
Xico, México Meltwater Group A tiempo completoMeltwater is seeking an IT Engineer to play a vital role in ensuring the stability, security, and scalability of our IT systems and services. This role focuses on building and maintaining SaaS and infrastructure systems across cloud and on-premise platforms, leveraging a wide range of modern technologies to enable efficient business operations. What You’ll...
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It Engineer I
hace 3 semanas
Xico, México Meltwater Group A tiempo completoMeltwater is seeking an IT Engineer to play a vital role in ensuring the stability, security, and scalability of our IT systems and services. This role focuses on building and maintaining SaaS and infrastructure systems across cloud and on-premise platforms, leveraging a wide range of modern technologies to enable efficient business operations. What You’ll...
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It Engineer I
hace 3 semanas
Xico, México Meltwater Group A tiempo completoMeltwater is seeking an IT Engineer to play a vital role in ensuring the stability, security, and scalability of our IT systems and services. This role focuses on building and maintaining SaaS and infrastructure systems across cloud and on-premise platforms, leveraging a wide range of modern technologies to enable efficient business operations. What You’ll...
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Solution Center Specialist I
hace 3 semanas
Xico, México Mccormick & Company A tiempo completoYou may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a Solution...
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Solution Center Specialist I
hace 3 semanas
Xico, México Mccormick & Company A tiempo completoYou may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a Solution...
