Bilingual Customer Support Trainer
hace 3 días
Join to apply for the Bilingual Customer Support Trainer (Spanish/German-English) role at Activate Talent Responsibilities Conduct needs assessments and build a comprehensive L&D strategy for CX. Develop engaging content covering onboarding, product knowledge, customer communication, and software utilization. Facilitate training sessions in classroom, virtual, and blended formats; provide direct coaching and mentorship. Update training materials to reflect new policies, products, and technologies. Collect feedback, measure KPIs, and iterate programs to maximize ROI and performance impact. Build and maintain a centralized knowledge hub of resources, FAQs, and SOPs for the CX team. Align training with industry regulations, data-privacy standards, and internal policies. Prepare agents for internal/external audits. Implement post-training evaluations to gauge knowledge retention and application. Administer and optimize the LMS; develop interactive e-learning modules. Pilot new training initiatives and stay current on L&D technologies and CX trends. Requirements 5+ years of continuous, e-commerce–specific training experience or comparable corporate-trainer background. Minimum C1 level bilingual or trilingual abilities in German, Italian, Dutch, and English. Demonstrated understanding of Western consumer markets and customer expectations. Bilingual or multilingual proficiency strongly preferred. Experience with automation tools such as Siena, Kodif, or FlipCX. Expertise in customer-experience training best practices. Proficiency with LMS administration and e-learning authoring tools. Experience delivering product-support or new-hire training in a technical-support setting (3+ years). Background in QA/compliance training within regulated industries preferred. Familiarity with CX software (e.g., Kustomer) and Google Classroom/Sites preferred. Seniority level Mid-Senior level Employment type Full-time Job function Training Industries Retail #J-18808-Ljbffr
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TRAINER, BILINGUAL
hace 2 semanas
Mexico City REDLEO SOFTWARE INC. A tiempo completoBilingual Trainer / Facilitator / LMS Trainer – Hospitality Leadership Onboarding 100% REMOTE / Mexico Bilingual Proficiency (Spanish & English) We are seeking a high-level Facilitator to lead the virtual onboarding of Hotel General Managers and Franchise Managers. You will deliver instructor-led training (vILT) to ensure a seamless transition for...
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Bilingual Customer Support Specialist
hace 2 días
Mexico City OpenTable A tiempo completoA global restaurant technology company is seeking a passionate Bilingual Customer Support Representative for a hybrid role in Mexico City. You will provide outstanding service via multiple channels while ensuring customer satisfaction. Ideal candidates have exceptional communication skills in both Spanish and English and some experience in customer support....
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Remote Bilingual Customer Support Specialist
hace 2 días
Mexico City OpenTable A tiempo completoA leading restaurant technology company is looking for a Customer Support Representative in Mexico City. This role involves providing exceptional support to customers across various communication channels while fostering strong relationships. Applicants should be bilingual in Spanish and English, possess great communication skills, and have a passion for...
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Bilingual Trainer- LMS
hace 2 semanas
Mexico City REDLEO SOFTWARE INC. A tiempo completoBilingual Trainer / Facilitator / LMS Trainer – Hospitality Leadership Onboarding 100% REMOTE / Mexico Schedule: 40 Hours/Week Language: Bilingual Proficiency (Spanish & English) OVERVIEW We are seeking a high-level Facilitator to lead the virtual onboarding of Hotel General Managers and Franchise Managers. You will deliver instructor-led training (vILT)...
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Bilingual Customer Support Specialist — Growth
hace 2 días
Mexico City Cart.com A tiempo completoA leading e-commerce company in Mexico City is looking for enthusiastic, bilingual individuals to fill an entry-level position in customer support. The role involves providing post-purchase assistance through various communication channels while ensuring positive customer experiences. Ideal candidates will possess strong communication skills and a passion...
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Oncology Applications Trainer
hace 5 días
Mexico City Elekta AB A tiempo completoA leading medical technology company in Mexico City is seeking an Applications Trainer to support Oncology professionals with Elekta Software and Hardware. The role includes on-site and remote training, emphasizing customer satisfaction and clinical support. The position offers a hybrid work model, excellent medical benefits, and opportunities for...
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Learning Support Trainer
hace 4 días
City, México link 3 recruitment A tiempo completoJob Reference: -2- Date Posted: 14 July 2025- Recruiter: link 3 recruitment- Location: City, Derby- Salary: £25,500 to £26,500- Sector: HR / Recruitment, Support / IAG, Tutor / Trainer- Job Type: Permanent**Job Title**: Learning Support Trainer**Company**: Link3 Recruitment**Location**: Derby**Employment Type**: Full-Time, Perm**About Us**Link3 Recruitment...
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Customer Success Trainer
hace 3 días
Mexico City S&P Global A tiempo completoWe are seeking a dynamic and experienced Trainer to join our Plan & Build Customer Success Team. The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to...
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Customer Success Trainer
hace 2 días
Mexico City S&P Global A tiempo completoWe are seeking a dynamic and experienced Trainer to join our Plan & Build Customer Success Team. The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to...
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Bilingual Customer Support Specialist
hace 2 días
Mexico City Epsilon Solutions Ltd. A tiempo completoA leading customer service provider in Mexico City is seeking a Bilingual Customer Service Agent. In this full-time role, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate has a High School diploma, advanced English skills, and at least one year of experience in customer service or related fields. The...
