Principal Site Reliability Engineer

• Does this position require a security clearance? No
• Years 3 to 5+ years
• Applicants Less than 10 applicants
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

Designs and architects infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Exercises judgment when performing data collection to maintain and optimize operations and reliability. Leverages advanced knowledge to perform incident response and/or maintenance tasks. Provides comprehensive health and performance reporting. Identifies and recommends opportunities for automation. Communicates comprehensive information about services and proactively anticipates and articulates the potential impact of changes. Provides comprehensive support for technology and documents incidents. Conducts advanced experiments with new tools and develops and maintains advanced knowledge of site reliability trends.

Responsibilities

Key Responsibilities

Capacity Ingestion and Management:

• Designsand architects infrastructure and/or service according to terms for reliabilityand functionality.
• Forecastsdemands for infrastructure and responds to capacity needs, ensuring systems havesufficient resources to handle current and future workloads and identifyingresource gaps.
• Collaborateswith the software development team to develop infrastructures, ensuringfeatures are reliable and scalable according to deployment requirements.
• Proactivelyidentifies opportunities for prototyping and drives prototyping initiatives(e.g., testing new applications or infrastructures, assisting in onboarding) toexplore novel approaches.

Incident and ServiceLifecycle Management:

• Exercisesjudgment when performing data collection, triage, technical analysis, andredirection to maintain and optimize operations and infrastructure reliability.
• Takesproactive steps to monitor services, maintain up-to-date knowledge of theirperformance, and document their condition.
• Leveragesadvanced knowledge to perform incident response, root cause analyses, and/ormaintenance on assigned services (e.g., software installs, version upgrades,security updates, backup and recovery).
• Providescomprehensive health and performance reporting and takes appropriate actionsbased on trends in data.
• Mayperform provisioning to support infrastructure, applications, and services.
• Mayexperiment with new approaches for and performs decommissioning (e.g., shuttingdown servers, removing data from databases) to remove objects that are nolonger needed.

Automation:

• Identifiesand recommends opportunities for automation and assesses potential benefits toenhance operational efficiency.
• Developsand implements design, automation tools, or scripts to provide solutions,gather metrics, monitor, analyze, mitigate, or remediate issues/defects withininfrastructures.
• Conductstesting on moderately complex automations to ensure they perform taskscorrectly and produce expected results.

Technical Communication and Guidance:

• Writesrelease notes and/or communicates comprehensive information about the scale,capacity, security, performance attributes, and requirements of services andtechnology with customers and immediate and related teams.
• Proactivelyanticipates and articulates the potential impact of infrastructure, feature,and tool changes, considering their impact across team operations.
• Servesas a resource to team members on what information to communicate and howtocommunicate.

Troubleshooting and Resolution:

• Providescomprehensive operational support for technology, serving as a key escalationpoint for incidents and moderately complex issues arising within Oracleservices.
• Drivesand actively participates in on-call shifts to address issues.
• Executesthe resolution of technical issues spanning multiple services, applyingadvanced investigation and debugging techniques to achieve SLOs (service levelobjectives).
• Documentsincidents according to reporting methods and performs root cause analyses,capturing essential information for analysis and future reference.
• Performspost-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

• Conductsadvanced experiments and evaluations of cutting-edge tools and technologies tooptimize infrastructure performance and reliability, taking proactive steps toadhere to security standards.
• Identifiesand seeks opp