Field Support Engineer
hace 2 semanas
Field Support Engineer (Panama City, Panama / on-site) We’re looking for a Field Support Engineer to join our Customer Satisfaction Team in Panama City, Panama (on-site). Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. As a Field Support Engineer, you’ll be responsible for solving customer issues and providing a positive customer experience. We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch What you’ll do Respond to customer product inquiries and document customer information and recurring technical issues, to support product quality programs and product development. Direct the coordination of technical and administrative support activities, including installation, repair, preventive maintenance and engineering change upgrades, to be performed at client sites. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective actions. Work on problems of moderate scope, where the analysis of data requires a review of a variety of factors using Root Cause Analysis. Formulate solutions for technical issues, based upon technical analysis and feasibility studies. Your qualifications Bachelor’s degree completed in a technical field, preferably Electrical or Mechanical Engineering. Strong electrical, technical product knowledge. Excellent interpersonal skills; experience in a customer resolution position is highly preferred. Able to multitask and work effectively in a fast paced, high pressure, time sensitive environment. Proficient in Microsoft Office. Fluency in English and Spanish is required; Portuguese is highly preferred. Travel availability: 10%. What you’ll get in return We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees Who we are Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world. We’re operating in 74 countries with 32,000 people worldwide. #LI-JC1 #J-18808-Ljbffr
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Field Support Engineer — Customer Success
hace 1 día
Tijuana, México Signify A tiempo completoA global leader in lighting is seeking a Field Support Engineer in Panama City. The role involves responding to customer inquiries, troubleshooting technical issues, and providing a positive customer experience. Ideal candidates should possess a Bachelor’s degree in a technical field, strong customer resolution skills, and be fluent in English and Spanish....
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Field Support Engineer
hace 1 día
Tijuana, México Signify A tiempo completoA global leader in lighting is seeking a Field Support Engineer based in Tijuana, Mexico. The role emphasizes responding to customer inquiries, troubleshooting technical issues, and ensuring positive customer experiences. Candidates should have a Bachelor’s degree in a technical field, strong customer resolution skills, and be fluent in both English and...
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Tijuana, México Makino A tiempo completoMakino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die / mold and other industries worldwide,...
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Tijuana, México Makino A tiempo completoMakino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they...
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hace 3 días
Tijuana, México Makino A tiempo completoMakino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they...
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Tijuana, México Outset Medical, Inc. A tiempo completoA medical technology company in Tijuana, Baja California, is seeking a Technical Support Engineer to provide exceptional technical and clinical support to customers and field personnel. The role requires solid customer service skills, a technical background, and the ability to troubleshoot effectively. Responsibilities include maintaining customer...
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tijuana, México ASMPT SMT Solutions A tiempo completoASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics. ASMPT is looking for a Field Service Engineer for Baja, Mexico and Monterrey, Mexico. Summary: This position is an entry to mid-level position responsible for complete field installation, startup, inspection, maintenance,...
